Nancy DeChello

Customer service

West Haven, CT *6516

adss0r@r.postjobfree.com

+1-203-***-****

Authorized to work in the US for any employer

Work Experience

Order Pick up Deliver Manager

Shop Rite East Haven Markets - East Haven, CT

January 2016 to Present

East haven Ct - Order, pickup, deliver department - Over seeing the proper procedures are followed by my 15 associates shopping orders for customers ensuring they receive quality product they purchase online to be picked up at the store or delivered to their homes through our home delivery service. Over seeing my drivers ensuring they follow proper protocol, ie; delivery logs are filled out accurately temperate checks are complete, delivering the orders in a timely manner. Providing top notch customer service via, phone, curbside, resolving complaints when they arise. Scheduling associates to ensure proper coverage for my department. Holding daily huddles with my team to communicate any policy changes offering them an opportunity to share any questions or concerns. Processing all paper work, online payments, clerical tasks, all office procedures.

Office administrator for Western

Knights of Columbus

August 2015 to November 2018

Connecticut field office - Offering office support to the General agent maintaining the daily phone calls from clients, e-mails, data entry, offering support to the field agents processing their life insurance applications ensuring all paperwork is signed and completed properly, mailing post cards to clients, providing training to the new field agents when they start with our agency showing them how to operate our computer system, various programs used, offer training on the various paperwork, providing administrative support whenever needed. Maintaining call logs, processing incoming mail, filing, data entry, running reports, calling clients answering various questions pertaining to their insurance policies. Sub paraprofessional

West Haven Board of Education

August 2011 to June 2015

Working in the classroom with the teacher providing additional support throughout the day to students who needed extra help with behavior re-direction, guidance with classwork, providing support during specials (gym, art, science, library)

Providing the teacher with additional support throughout the day to ensure a productive learning environment for the students.

Vice President, President

PTA for Washington School - West Haven, CT

March 2000 to August 2011

Stay at home mom

Took time to raise my family daughter was born April 2000, son born 2003, son born 2006 - during the time of raising my children I volunteered with the Girl Scouts of Connecticut from my daughters first year in kindergarten through eighth grade as a cadet.

Volunteered as the vice president for the school year 2008- 2009 as well as president of the PTA for Washington School for the school year of 2009-2010 North East region Customer Service representative

Pez Candy Inc

September 1998 to March 2000

Maintaining sales accounts, processing sales orders submitted by our brokers, data entry, phone calls, filing, following through ensuring product is shipped in a timely manner, processing deductions from vendors, basic office procedures

I am an outgoing, down to earth positive person who always looks for the best in people and situations. I greet a challenge with a smile and enjoy learning new procedures and skills. I have a strong background in customer service, thoroughly enjoy working with people I have a desire to obtain a position that will allow me to utilize my customer service background with room for growth. Education

High school or equivalent

Skills

• Cash Handling

• Data Entry

• Cashiering

• Computer Operation

• Clerical Experience

• Management

• Administrative Experience

• Retail Sales

• Order Management System

• Order Fulfillment

• Order Entry

Certifications and Licenses

Driver's License

Food Handler Certification