Scrum Master Project Manager Program Manager

Kamlesh C Jethwani Program/Project Manager / Scrum Master

Cell – 309-***-**** Email - ********@*******.*** Business-savvy and technically sophisticated management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” expertise in diverse range of technologies within multiple industry range. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity while forming cohesive team environments.

Core Competencies Include: IT Strategic Planning, Budget Management, Value-Driven IT Management, Contract Negotiations, Vendor Management, Executive Management, Stakeholder Management, Risk Management, Issue Management, Change Management, Resource Management and Capacity Planning, Service Level Management, Compliance Management, Large and Complex scale Project / Program Management on onsite and international scale, Business Intelligence Analytics, Data Warehousing, Quality Assurance, Big Data Analytics, Earned Value Management, Manage Inter Project/Program Dependencies, Benefits Realization, Customer Relationship Development PROFESSIONAL EXPERIENCE

Black Knight, Inc (2017 – Present) Program/Project Manager / Scrum Master

• Led and managed Mortgage Web Services Cloud implementation project.

• Led and managed Enhanced Mortgage Servicing Package product.

• Led and managed business rules engine upgrade from Blaze to CAD

• Led and managed the development of Credit Bureau Management product.

• Led and managed development and implementation of the Seller Digital product. Acted as a single point of contact for integration of Optimal Blue product and Housing Finance Agency functionality with Seller Digital product.

• Utilized Azure DevOps (TFS) and MS Project 2019 to manage all projects/programs, created product backlogs, sprint backlogs, dashboards, queries, integrated master schedule creation and maintenance, managed critical path, managed EVM, resource allocation and resource levelling, managed critical milestones, managed inter/intra program dependencies, managed multiple baselines, managed codes, and constraints within schedule, cost uploading, project management reports.

MARTA, GA (2017-2017) Sr. IT Program Manager

• Acting PMO manager to set-up PMO and coach project / program managers.

• Lead and managed IT Infrastructure upgrades with budget of $22 million and the team size was 15 (6 direct reports)

• Directed IT Compliance program, and Vulnerability management program; the team size was 7 members (3 direct reports) with budget of $9.0 million

• Led and managed the eDiscovery product Cloud based implementation for the legal department with budget of

$3.5 million; the internal team size was 9 members (direct reports) plus additional team of vendor. Kamlesh C Jethwani Program/Project Manager / Scrum Master Cell – 309-***-**** Email - ********@*******.*** HCL America, Inc. NC (2014-2016) Senior Program Manager

• Delivered big data, analytical, and reporting services to client’s internal and external customers; refined client’s technology services and billing strategies; conducted market position analysis to identify key features and differentiators related to client’s big data lake using Greenplum Database supporting massively parallel processing; the team had 15 members (4 direct reports) with $6.5 million budget.

• Directed overall program planning process and defined program governance and structure for application development/enhancements using Agile Scrum methodology for the portfolio(s) across mainframe claims processing (based out of Indianapolis, Indiana) and iSeries/AS400 claims processing system (based out of Green Bay, Wisconsin) for fortune 5 health care organization; a process-oriented delivery model was developed leading towards a robust knowledge repository and data bank using DB2. A continuous integration approach adopted to integrate data from various sources using different applications. The team size was 11 members (direct reports) with budget of $3.0 million

• Led and managed Secure Commerce Architecture program to implement the secure EMV chip payments using chip cards for global and regional payment networks, issuers, processors, merchants, and consumers; the team size was 12 members (5 direct reports) with budget of $5.5 million

• Established a Global PMO and implementation of Enterprise Project management system for a global leader in secure electronic payment solutions. The client has product development centers worldwide and provides global payment as a service.

• Directed and integrated the business process automation along with internal / external interfaces involving multiple vendors.

Diversified Service Options, FL (2013-2014) Sr IT Project Manager

• Led and directed a team of 42 resources to develop and implement Optimization through Modernization, Networking, and Innovation (OMNI) system. This new provider audit, reimbursement and settlement workflow management system was designed to allow for more efficient and effective processing, enhanced controls, and administrative cost savings in performing these functions. The system had interfaces developed with CMS (Centers for Medicare and Medicaid Services) systems to accept and provide information. Citizens Property Insurance, FL (2012-2013) Data Warehouse Program Manager

• Directed and Integrated the Guide wire products using the single shared database approach for the Billing Center, Claims Center, Policy Center, and Contact manager for the data warehouse program; team size was 23 members

(18 direct reports) with budget of $31.0 million

• Developed and tracked the integrated program plan in the Rally for sprint wise tracking of the program progress.

• Communicated key performance information at the c-level executives in the organization.

• Analyzed and improved the data warehousing reporting and business analytics for accounting, actuarial, claims, consumer and agent services, and underwriting business operations. Allstate Insurance, IL (2009-2012) Program Manager

• Managed and executed Encompass R&A Program – The program implementation achieved the following goals – Reliable information to the users with better quality of the data; increased user satisfaction with dashboard and analytical reports; reduced time to implement changes to analytical reports and dashboards; flexible data ware Kamlesh C Jethwani Program/Project Manager / Scrum Master Cell – 309-***-**** Email - ********@*******.*** house design will allow additional functionality for future growth; reduce the current business cost of different departments sourcing their own data; intuitive visualization allow better insights and decision making; easier access to dashboard, reports, and analytics; team size was 18 members (9 direct reports) with budget of $9.0 million

• Managed and executed Integrated Dimensional Model Program. Achieved advanced analytics and business intelligence inquiries in a timelier manner with greater self-service capability. The program implementation established the key performance indicators and metrics those are being leveraged across Allstate; it created an integrated set of data structures for faster and more accurate insights through advanced analytics, business intelligence, and analytical reporting solution; it provided greater self-service capability permitting more time to be spent on the analysis rather than data collection; team size was 30 members (12 direct reports) with budget of

$12.5 million

• Managed and executed Premium Refund Audit Migration to ADW – Achieved objectives of reducing mainframe MIPS usage and annual computer related expenses, reduce the overall time taken to code and execute audits, move the execution of audits from legacy mainframe platform to a client server environment. The project implementation reduced cost by $8.2 million annually, and processing time by 83 days for each corrective action project; team size was 20 members (15 direct reports) with budget of $7.5 million

• Managed and executed Property Inspection Reporting and Analytics project – Migration of the property service data into the Allcorp data warehouse and developed business analytics reports using the business objects and SSRS. This effort saved $465K annually for the property service business area.

• Created and implemented PMO standards, policies, and procedures based on recognized industry standards

• Acted as a backup engagement manager and established processes to support the engagement, defined deliverables and reporting procedures; ensured the services delivered to the client per contractually agreed upon; effectively wrote, delivered, and negotiated Statement of Works and Change Orders based on the project requirements; managed the financial aspects of the contract including billing for services provided. State Farm Insurance Companies, IL (2001-2009) Program/Project Management Consultant

• As the single point of accountability for program delivery, monitored the delivery of program through liaison with management team, implemented an effective governance structure, and conducted program evaluations to communicate whether objectives (time, quality, cost, and benefits realization) are met.

• Executed, Implemented the Customized Enterprise Claims Systems using Agile/Scrum methodology over span of four years with $4.0 billion in budget and team size of 1,400 members (15 direct reports) – the applications related to claims processing included were – Claims Assignments, Loss Reporting, Auto Salvage Register, Medical Bill Payment, FileNet – Imaging, Claims Payment, Fire Content Inventory, Premier Services.

• Managed team sizes of 10 to 90 technical resources (including direct reports) as well as authored Statement of Work for Waterfall and Agile/Scrum projects.

• Managed and implemented infrastructure projects for 13 zonal VP offices nationwide with budget of $15 million.

• Primavera P6 EPPM was used to manage all projects/programs, utilizing the PBS/WBS creation, integrated master schedule creation and maintenance, managed critical path, managed EVM, resource allocation and resource levelling, managed critical milestones, managed inter/intra program dependencies, managed multiple baselines, managed codes, and constraints within schedule, cost uploading, project management reports utilizing the report wizard and report editor.

Kamlesh C Jethwani Program/Project Manager / Scrum Master Cell – 309-***-**** Email - ********@*******.***

• Implemented the appropriate policies, plans, and programs are in place to meet anticipated organizational needs in the areas of functional responsibility and ensured compliance with corporate policies and guidelines, ISO/CMMI standards, and applicable regulatory requirements

• Promoted project management excellence as well as the implementation of the best Project Management Practices at State Farm Insurance PMO.

Fidelity Investments, MA (2000-2001) Systems Project Manager

• Managed and implemented the Customer Relations Management project.

• Managed, and implemented eDatabase for SQL Server project. Medsite.com, NY (2000-2000) Project Manager

• Established PMO for the Medsite.

• Managed and implemented various projects (Promotion Tool – Coupon, Tell a Friend, Sells Promotions) that resulted in a cost savings of $2.1 million.

Emirates Airlines, Dubai, UAE (1995-1999) Sr Software Engineer/Project Manager

• Managed, and implemented the Revenue Accounting Proration Interline Billing and Decision support system resulting in additional revenue generation of $50 million.

• Managed, and implemented the Auto Pricing, Auto Receipt, On-line Evaluation, Regular Circulars, Deal Tracking for Pricing, and Online Interline Department, resulting in a cost savings of $20 million.

• Managed, and implemented the Agency Program Automated System, and code share monitoring system for International and Industry Affairs Department, resulting in a cost savings of $6 million.

• Directed and lead a team of eight in a six-month mission to reduce the 45-day supply/demand planning cycle to 20 days

• Mentored/Coached team on Oracle, Database Design, Data Modeling, and Project Life Cycle methodology and deliverables

Kamlesh C Jethwani Program/Project Manager / Scrum Master Cell – 309-***-**** Email - ********@*******.*** EDUCATION SUMMARY

• Master of Business Administration, Southern

New Hampshire University, NH.

• Master of Computer Applications, M S

University, Faculty of Eng. & Tech., India.

Certifications

• SP (Certified SAFe 5 Practitioner), SCALED

AGILE (2021)

• SSM (Certified SAFe 5 Scrum Master),

SCALED AGILE (2021)

• CGEIT (Certified in Governance of the

Enterprise IT), ISACA (2009).

• CSM (Certified Scrum Master), Scrum Alliance

(2007).

• CISA (Certified Information Systems

Auditor), ISACA (2006).

• PMP (Project Management

Professional), PMI (2002).

Training

• Scaled Agile Framework (SAFe) – SAFe 5

Practitioner and Scrum Master

• Microsoft Server Exchange Applications,

Microsoft Corp.

• Oracle 7.0 & Tools, Oracle Corp.

• COBIT Foundation Course.

• Managerial Leadership.

• UNIX Administration.

• Primavera – Project Management – Basic and

Advanced

Industry Experience

Mortgage, Electronic Payment, Healthcare, P&C

Insurance, Financial, Investment, Publishing, Retail, Transport (Airlines and Metro)

TECHNICAL SUMMARY

Platforms

Windows 10 Windows 7

UNIX AOS/VS

WANG/VS

Database

SQL Server Oracle 12c

Programming

.NET XML

ASP.NET Visual Basic

Java C

PL/SQL COBOL

Software & Tools

MS Project Prof 2019 Rational Team Concert

Project Central Planview Enterprise 11.4

Primavera P6 EPPM Rally

Daptiv PPM ServiceNow

Azure DevOps (TFS)

MS Office Suite 2019 Office 365

WBS Chart Pro PERT Chart EXPERT

Oracle SOA/BPM 11.1.1.7 Guidewire

MS SharePoint 2016 Visio 2016

Business Objects Enterprise XI R2

ERWIN/ERX Rational Rose

Designer2000 JIRA

Visual SourceSafe HP ALM

BMC Remedy Xcelsius

Qualys SSRS

Agile/Scrum Methodology JAD

SDLC Summit-PM

UML RUP

PRISM Waterfall Methodology

Agile Scrum Service Catalog

Scaled Agile Framework (SAFe)

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