Customer Service Manager

Professional Summary

Skills

Experience

Dawn R Gates

***** ******* **, *******, ** 77044 United States

346-***-**** - *********@*****.***

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable.

Process improvements Cost control and budgeting

Revenue generation Time management

Networking and collaboration Budgeting and cost control Revenue growth Customer service

Improve performance Employee relations

Inventory control

01/2022 to Current Owner

Poppy's Place Vending - HOUSTON, TX

I own 2 vending machines, one snack & one soda machine. This is just extra income.

07/2010 to 08/2022 Customer Service Writer

Atlas Tire and Truck Center - Channelview Tx, Harris Met with customers requiring servicing and repairs, discussed requirements and provided cost estimates.

Reviewed each job to ensure that services complied with customer specifications.

Education

Languages

Ensured work flowed efficiently through shop by ordering parts and determining work status.

Answered customer inquiries about products and services provided and promoted installation sales and services.

Obtained and provided price estimates for designated work before scheduling appointments.

Wrote work orders, scheduled work and contacted customers. Provided administrative support to service department by answering phones, ordering parts and completing repair orders. Managed inventory of parts, scheduled customer appointments and ensured customer satisfaction.

Assisted Service Manager with daily operations in fast-paced shop environment.

Used proven techniques to increase sales and promote high-value products.

06/1986 Accounting/Business Certificate : Accounts payables/receivables Barclay Trade School - HOUSTON, TX

All office equipment, computers, different programs, inventory control, getting the best price for customers, collections. 02/1981 GED:

San Jacinto College - HOUSTON, TX

English, Native

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