Customer Service Representative

Richard Adoga

Houston,TX 346-***-**** ************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL PROFILE

Experienced and dedicated customer service professional with over fifteen years of experience in the customer relations, marketing, sales, security services and technology industries. Possesses the ability to provide quality customer experience through problem-solving and communication skills. AREAS OF EXPERTISE

Clear and concise communication Time management Customer service Problem-solving Teamwork MS office proficiency Teamwork Organizational skills Security services First aid Social skills Empathy Computer software Critical thinking Active listening Attention to detail Cheerful and energetic WORK EXPERIENCE

Security Supervisor

Strategic protection solutions 01/2019-Current

● Attended customer needs and provided a positive customer experience.

● Manage a large amount of inbound and outbound calls

● Manage employee activities and ensure that their daily tasks are accurately conducted.

● Document daily reports and incident reports as it occurred.Observe and report accurately as it occurred.

● Gathering witness statements

● Service clients business premises and place of business, check all entry doors and exit door ways, including all monitoring of CCTV cameras on a daily basis.

● Keep track of all interactions, transactions, comments, and complaints with customers.

● Collaborate with management and team members to improve processes and ensure 100% customer satisfaction on a daily basis.

● Developed effective relationships with team members through clear and concise communication.

● Achieved a customer satisfaction rating of 91% within six months, exceeding corporate expectations. DFW

Security Consultant 2009-2019

● Delegated duties to staff and ensured all daily tasks are met.

● Managed my team and ensured both employees and customers were kept satisfied.

● Patrols the entire building floors.

● Ensured that security risks at facilities were minimized.

● Conducted incident reports.

● Developed effective relationships with team members through clear and concise communication. Comcast

Customer Service/Sales Representative 2005-2009

● Achieved high success rate in getting clients to sign up for various company deals, e.g phone and internet services.

● Secured long lasting client relationships which helped benefit the company.

● Ensured that we successfully attracted new homeowners.

● Assisted in Modum repairs and installations.

● Specialized in technical support.

● Secured long lasting client relationships which helped benefit the company. Ford Dealership

Customer Service / Sales Representative 2000 - 2005

● Placed phone calls, sent invoices, and emailed customers to remind them of account contracts, payment dates, and the amount owed.

● Regularly exceeded sales target by 10 - 15%

● Demonstrate products at customer locations and answered questions about products and services.

● Offer customers information and alternative products to meet their needs in order to attract and retain them.

● Draft sales products and complete contracts.

● Perform extensive research on customer niche and needs before speaking to potential customers.

● Increased sales of company products and client account subscriptions by demonstrating expertise on company customers.

After-Hours Janitorial Services

Owner 1996-2000

● Offered janitorial services to businesses e.g courthouses,schools.restaurants etc.

● Guaranteed customer satisfaction.

● Managed, supervised and trained numerous employees.

● Handles business marketing and advertisements.

WW Grainger Industries

Customer Service / Sales Representative 1990-1996

● Placed phone calls, sent invoices, and emailed customers to remind them of account contracts, payment dates, and the amount owed.

● Regularly exceeded sales target by 10 - 15%

● Gathered multiple company awards for 4 years in a row and represented the business in numerous seminars.

● Demonstrated products at customer locations and answered questions about products and services.

● Offer customers information and alternative products to meet their needs in order to attract and retain them.

● Draft sales products and complete contracts.

● Perform extensive research on customer niche and needs before speaking to potential customers.

● Increased sales of company products and client account subscriptions by demonstrating expertise on company customers.

EDUCATION

National college, St. Paul Minnesota Minneapolis-Saint Paul, MN Business Administration (Bachelors) June 1993

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