Center Associate Customer Service

ROSALIND HAMILTON

310-***-**** • ******************@*****.***

objective

Seeking a position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.

Skills And ABILITIES

●Customer service skills

●Organizational skills

●Housekeeping skills

●Computer skills

●Flexible-willing to take on tasks

●Able to work well unsupervised

●Excellent communication skills

●Strong sense of responsibility

●Self-motivated; quick learner

●Cheerful outlook-positive attitude

Experience

Communication Test Design Rialto, CA 2014 to Present

Production Supervisor

●Working with the Manager to drive maximum profitability

●Ensure that the production will be cost effective by estimating costs and negotiating and agreeing budgets with both clients and managers.

●Monitor the production processes and adjust schedules as needed

Trainer

●Conducted orientation for all new hires that consisted of Yellow belt training (Six Sigma), Safety EH&S, ESD (Electrostatic Discharge).

●Trained new and current associates in Functional testing, Cosmetic inspection, and Receiving, Packing, and WHS tasks.

●Scheduling for training for new hires and current associates.

●Aided in prep for ISO audits and EH&S audits

New Product Introduction (NPI)

●Audit new products from DIRECTV.

●Worked with Order Manager and Supervisor to complete Audit Samples and projects on time which was measured through Key Performance Indicator and graded through quarterly scorecards.

● LNB Dish testing, while working closely with OEM’s. Provided data and information to ensure that all reporting was accurate.

●Functional and Cosmetic auditor for all units coming inbound from field returns and new units from OEM

Self Employed Los Angeles, CA 2012 to 2014

Care Provider

●Administer bedside or personal care, such as ambulation or personal hygiene assistance.

●Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

●Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

●Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

●Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

●Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

●Greet all Customers and maintain a safe and organized area to ensure the highest quality customer service

The Home Depot Los Angeles, CA 1990-2012

Assistant Manager

●Working with the Store Manager to drive maximum profitability

●Analyzing market trends in order to set and monitor sales goals

●Ensuring store inventory meets customer demand

●Training and supervising store and specialty staff associates

Phone Center Associate

●Responsible for answering incoming phone calls promptly and answering Customers questions.

●Ensured that both the Customers on the floor and the Customers on the telephone are satisfied

●Provided accurate pricing and availability of products to the Customer

●Responsible for transferring the Customer inquiries to the proper departments to answer any additional questions.

● Completed paperwork and maintaining records on weekly schedules, safety walks, daily recap, delivery labels and markdowns.

Cashier

●Managing all the cash transactions in designated workplace.

●Provided outstanding and quick checkout service to customers at registers.

●Thorough knowledge of all policies, procedures and duties related to customer transactions.

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