Customer Service Commercial Sales

Charles Solomon 301-***-**** (*********.**@*****.***)

Objective

Join a quality team to help achieve the company’s goals while maintaining a high level of customer satisfaction. Looking forward to bringing my well rounded background and years of selling experience to represent you. Does your brand live up to its name? Only interested in quality products that have value. I’m choosing your company because it’s something I want or enjoy doing.

Summary of qualifications

[11/2021 – Present] Finished Carpenter / General Repairs - Burtonsville, MD

Services Unlimited, LLC

Custom furniture and shelving as well as closet stretching.

General home repairs and maintenance to include basic electrical and plumbing.

Help maintain a portfolio of 70 properties.

[05/2015 – 09/2021] Pella Commercial Sales - Beltsville, MD

Pella Mid-Atlantic, Inc. – Pella Windows and Doors

Business to business Sales primarily to General Contractors, Architects and Commercial Property Owners.

Value Engineer projects to maintain budgets without compromising quality or performance. Find cheaper ways to achieve the goal without changing the architect’s vision or functionality.

Responsible for securing $2,500,000 yearly average production.

2019 Commercial Salesperson of the Year.

Consistently ranked in top 10% of the country.

[08/2013 – 01/2015] Pella Replacement Sales - Pittsburgh, PA

Pella PDSN

In home sales for replacement windows and doors.

One of the highest ranked in customer service. Taking care of customers is a top priority.

Went through 2 weeks of Pella Re-certification in Pella, IA.

Extensive monthly training.

Understand financing, construction installation methods and buyer’s motivations.

Workable knowledge of the entire branch function.

Self-Generation is about 18% of all leads provided.

[01/2009 – 08/2013] Eyes of Your Home - Ellicott City, MD

Self-Employed General Contractor / Consulting

Supervising Commercial site for Mid-Atlantic Framing, LLC. James Hardie and Nichiha certified installers. They also installed 600 Jeld-Wen windows and doors under my supervision.

Managed up to 4 sub-contracting crews at a time to ensure quality and customer satisfaction.

Certified Pella Contractor. Certified Marvin Installer.

Sold additions, bathroom remodels as well as general handyman services.

Site inspections for James Hardie Building Products (Part-time).

Certified TaylorMade Demo Technician for TaylorMade Golf Company (Part-time)

[08/1998 – 06/2006] Pella Replacement Sales - Bethesda, MD

Pella Windows and Doors

I exclusively sold Pella Windows and Doors out of their Bethesda showroom. Mostly dealt with homeowner’s and installed replacement sales. This is where I truly learned the value of a quality brand and a brand name that means something. I have always found KC Co. and Pella to always live up to or exceed its reputation and the customer’s expectation.

Pella stands for quality and high customer satisfaction. From manufacture to delivery to distribution to installation and pre-finishing to parts and service, Pella is the most professional seamless company I have ever seen or been involved with.

I earned 3 yearly Customer Service Awards, 4 Salesperson of the Month Awards and 15 other Sales Achievement Awards.

Education

[ 08/1984 – 05/1988 ] Bentley University - Waltham, MA

Bachelor of Science - Marketing

[ 08/1982 – 05/1984 ] Middlesex Community College - Bedford, MA

Associate of Science – Business Management

4300 Dustin Road, Burtonsville, MD. 20866

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