Data Entry Customer Service
Resume:
Yvette Brewer
San Leon, TX *****
***********@*****.***
SKILLS & PROFICIENCIES
Type 60 WPM
Data Entry
Budgeting
Payroll
Customer Service
Accounts Payable/Accounts Receivable
Scheduling
Human Resources
Travel Arrangements
Company Finances
Notary
Microsoft Excel, Outlook, Power Point,
Word, and QuickBooks
Experienced in Payroll, Accounts Payable/Accounts Receivable, HR and Customer service with the ability to execute tasks with a high level of accuracy, discretion, and professionalism. Excellent communicator with influencing skills and the ability to relate with different personalities and in resolving customer complaints in a calm and professional manner. Excellent interpersonal skills. Self- motivated, with a strong work ethic and the ability to perform effectively in independent or team environments.
Caregiver
2020-2022- My mother, my oldest sister, and my husband were all diagnosed with cancer within a period of 12 months. I was the primary caregiver for 2 until my mother passed away. Several months after my husband's surgery which was successful, our only child (son) passed away quite unexpectedly. I spent the following year grieving the loss of my mother and son while taking care of my mother's estate. I began looking for work earlier this year. Authorized to work in the US for any employer
Work Experience
Administrator
Clear Lake Emergency Medical Corps - Webster, TX
November 2006 to August 2019
Work Experience: Administrator Clear Lake Emergency Medical Corps - Webster, TX November 2006 to August 2019
• Interfaced with insurance and collection agencies and all vendors continually and effectively working with them to keep costs down
• Selected medical insurance for full time employees and was able to achieve a savings of 10% to 15% for 4 consecutive years, keeping our benefits the same for considerably less
• Prepared and created Invoices for cities/communities and for collection accounts as needed
• Provided Customer Service
• Created Employee Handbook agendas and annual calendars including Employer given holidays, contracts and agreements
• Handled Human Resources related duties
• Handled Workman's Compensation injuries and paperwork
• Ran payroll bi-weekly for over 40 employees making tax payments as well, payroll deductions and 401(K) activity were taken as well making appropriate compliance reporting
• Created Annual Budget with Board approval with zero financial increase to the Cities for 3 consecutive years, twice. Achieved minimal increase to budget for many years. Oversaw financials, budget and tracked expenses
• Supported annual audits with excellent feedback from Auditors
• Performed computer data entry to record and retrieve Corps records and prepare reports and correspondence
• Maintained all buildings and supplies ensuring all essential systems worked properly and were maintained in a clean and safe condition
• Worked along with collection agency on delinquent accounts and together were successful in retrieving approximately 35% of what had been uncollected
• Helped create and manage web site
Executive Administrative Assistant
Clear Lake Emergency Medical Corps - Webster, TX
February 2002 to November 2006
• Assisted the administrator with paperwork and filing, payroll, and general office support
• Responsible for creating, recording, and maintaining patient's ambulance medical records and updating personnel files, including employee certifications and licenses
• Data entry
• Custodian of Records
• Prepared patient ambulance medical information to submit to billing company
• Prepared patient medical records as subpoenaed by Attorney's and Law Enforcement
• Scheduled appointments and meetings, directed calls and messages for staff
• Assisted Administrator with Customer Service
• Copied, faxed, print, sorted and distributed correspondence
• Ran bank deposits and packages/ letters to the post office
• Notified Medics of license and certification renewals Education
High school diploma or GED in Diploma
Clear Lake High School - Houston, TX
August 1978 to May 1982
Skills
• QuickBooks (10+ years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Bank Reconciliation (10+ years)
• Journal Entries
• Office Management
• Payroll
• Clerical Experience
• Time management
• Administrative experience
• Microsoft Excel
• Accounting software
• Customer service
• Typing
• Data entry
• Negotiation
• Medical terminology
• Human Resources
• 10 key calculator
• Microsoft Office
• Leadership
• Management
• Bilingual
• Medical office experience
• Accounting
• Supervising experience
• Microsoft Powerpoint
• Social media management
• Microsoft Outlook
• Communication skills
• Organizational skills
• Personal assistant experience
• Google Suite
• Front desk
• Budgeting
Languages
• Spanish - Intermediate
Certifications and Licenses
Texas Notary Public
Assessments
Problem Solving — Highly Proficient
March 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Filing & organization — Proficient
November 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Highly Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Work motivation — Highly Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Work style: Conscientiousness — Proficient
March 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Working with MS Word documents — Proficient
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Expert
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Retail customer service — Expert
July 2021
Comprehending and responding to retail customer needs Full results: Expert
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Basic attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service fit — Highly Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
HR: Compensation & benefits — Proficient
September 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Highly Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Highly Proficient
Office manager — Proficient
October 2021
Scheduling and budgeting
Full results: Proficient
HR: Compensation & benefits — Proficient
September 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Work style: Conscientiousness — Proficient
March 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am able to understand Spanish as well as read and write it. I am currently taking an online Spanish course to help me speak it better.
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