Production Associate Call Center

**** ***** ***.

Ogden, UT *****

Phone 801-***-****

E-mail *******@*****.***

Michael P. Larrabee

Education

**** - **** ***** **** **** School Costa Mesa, CA

General Education

**** - **** **ncho Santiago C.C. Santa Ana, CA

Insurance Course

Work Experience

Oct. 2002 – Oct. 2020 Autoliv of North America Ogden, UT

Trainer

Act as the leader in all facets of production within the cell team.

Work with team to establish and follow standardized work and sequences.

Follow-up on team member assignments.

Conduct start-up meetings to include: exercise and stretches, communication and feedback.

Kanban audits.

Manage Kaizens for cell.

With AMT direction and support, initiate and lead APS workshops with support staff.

Establish safety and Quality First philosophy with in team.

Ensure communication flows up, down, and across all levels.

Lead in implementing APS principles.

Lead coach and mentor team members (production associate).

Ensure policies and procedures are followed.

•Address the abnormal.

May 2000 – Oct. 2002 Acme Bail Bonds Salt Lake City, UT

Bail Bondsman

Post bonds.

Interview clients.

•Process money transactions.

•Work call center.

June 1998 – May 2000 Rite Aid Distribution Center Ogden, UT

Replenisher

Sending merchandise on conveyer.

•Opening merchandise to be sent to shipping department.

•Other Duties as assigned by supervisor.

Oct. 1994 – June 1998 Proform Health & Fitness Clearfield, UT

Powder Coat Paint Tech

Inventory of paint and replacement parts.

•Maintenance and cleaning of powder coat systems.

•Painting of parts in a powder coat system.

•Quality control.

•Other duties as assigned by supervisor.

Jan. 1987 – Oct. 1994 Citation Insurance Company Costa Mesa, CA

General Services Assistant

Process and deliver incoming, outgoing and interdepartmental mail.

•Prepare any packages to be sent by courier services.

•Perform manual and clerical duties in such areas as purchasing, receiving, storing and distribution of supplies for entire office.

•Extensive vendor contact to facilitate repair and maintenance of office equipment.

References

Doug Johnson 435-***-****

Alfonso Ibarra 801-***-****

Jered Peterson 801-***-****

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