Data Capturer Customer Service
Resume:
Muofhe Judith Marubini
Customer Service Consultant
My goal in any organization is to work in a challenging business environment that embraces a dynamic world of work. I endeavor to always play my role in building the success of my teams and ultimately contribute to the vision of the organization I am placed in. I am conscientious, hardworking, goal directed and loyal. I show initiative and I am dedicated to finding positive solutions to problems. Experience
20 Nov 2022 – Current
Senior customer services consultant (DSV)
Key responsibilities include the following:
Assisting with answering calls in the call centre.
Assisting clients with queries.
Assisting clients with queries.
Booking collections.
Track and trace.
Liaising with agents, branches and customers professionally updating records in the system for problematic consignments using notes or incidents.
Request of statuses and pods from all stations and when required.
Assisting clients with weekly /daily or monthly reports.
General administration.
September 2014 – 30 October 2021
Customer Service Consultant • Globeflight worldwide logistics Key responsibilities include the following:
Assisting with answering calls in the call centre.
Assisting clients with queries.
Assisting clients with queries.
Booking collections.
Track and trace.
Liaising with agents, branches and customers professionally updating records in the system for problematic consignments using notes or incidents.
Request of statuses and pods from all stations and when required. Noordwyk,Midrand
**********@*****.***
Personal details
Date of birth: 13 October 1983
Nationality: South African
Education
Certification in Criminology and Victim
Support, Tshwane University of
technology, 2002
Subjects passed: Communication,
Computers, Criminal justice, Ethnology,
Business Management, Criminology and
victim support.
Matric, Maneledzi secondary school,
Limpopo, 2001
Subjects included: Tshivenda, English,
Afrikaans, Mathematics, Economics and
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accounting and business economics
Completed: National diploma in business
management BMT college
Current studies: Advanced diploma in
financial manager
Honoris united university (Regent
business school
Computer skills
Microsoft Excel
Microsoft Word
Client exposure
South African National Blood Services
University of Pretoria
Southern implants
Implants supports services
Tribeca coffee
University research
S.A mathematics
Softcon serv
Sizwe IT group
Communica IT Group
Miro IT group
References
Wilson Rachoene
Operations supervisor
Christo Scott
Branch manager, Google
Assisting clients with weekly /daily or monthly reports.
General administration.
February 2006 - December 2008
Data Capturer /Marketing arbitrage admin
Key responsibilities include the following:
Assisting with answering calls in Operations departments.
Assisting with queries.
Track and trace.
Liaising with agents, branches and customers professionally updating records in the system for problematic consignments using notes or incidents.
Requesting of statuses and pods from all stations as and when requested.
Assisting clients will weekly /daily or monthly reports.
Debrief trip sheets for drivers.
Capturing waybills and pods.
January 2009 – November 2012
Key account agent •Dawn wing logistics
Key responsibilities included the following:
Assisting clients with queries.
Assisting clients with quotes.
Booking collections.
Track and trace.
Liaising with agents, branches and customers professionally updating records in the system for problematic consignments using notes.
Requesting of statuses and pods from all stations and when required.
Assisting clients with weekly /daily pods or monthly reports.
Capturing waybills and pods.
General administration.
Contact this candidate