Data Entry Administrative Assistant

BRITTNEY ROSS

P 952-***-**** E ********.*******@*****.*** C

Minneapolis,

Minnesota

W www.brittneyrossmua.com

SUMMARY

EDUCATION

Proven ability to prioritize work in a fast-paced environment and exceed mission goals. Client services-oriented leader who is willing to learn and values professional development. Strong communication skills and strives for team input for effective decision making. Experienced in operations and continually inspired by innovative solutions and community connectedness.

Minneapolis Community and

Technical College

Minneapolis, Minnesota

2010

Communications

CORE COMPETENCIES

• ADMINISTRATIVE MULTITASKING

• RELATIONSHIP BUILDING

• MICROSOFT OFFICE SUITE

• DATA ENTRY

• MENTORSHIP

KEY QUALITIES

• GOAL-ORIENTED

• COACHABLE

• SELF-MOTIVATED

• ACTIVE LISTENER

• EFFECTIVE COMMUNICATOR

• TEAM PLAYER

• CONFIDENT LEADER

• DETAIL-DRIVEN

EXPERIENCE

State of Minnesota, Department of Human Services

Quality Assurance Specialist

St. Paul, Minnesota

January 2022 – April 2022

• Assessed performance of statewide and county level corrective action plans as related to the Supplemental Nutrition Assistance Program (SNAP)

• Provided technical assistance to counties to develop, implement and revise their corrective action plans and evaluation of the results

• Collaborated with staff in other DHS divisions and with county human service agencies who administer SNAP

Hennepin County, Eligibility and Work Support

Senior Human Services Representative

Minneapolis, Minnesota

January 2014 – January 2022

Following a promotion in 2017, my focus was to provide support to individuals and families in need. My work was client facing — helping people obtain nutritional support (SNAP program), cash assistance and handle emergency assistance cases.

• Maximized daily operations by providing life-altering solutions to community members

• Managed 10-20+ client cases per day in compliance with federal and state cash assistance and healthcare assistance regulations

• Led colleagues towards development opportunities by keeping up with policy records and sharing out program updates

• Established formal processes for administrative procedures such as de- escalation and HSR manual information updates

Hennepin County, Eligibility and Work Support

Isolation and Quarantine Site Lead

Minneapolis, Minnesota

July 2020-September 2021

I served as a site lead for hotel-based accommodations for clients experiencing homelessness who are impacted by COVID.

• Provided onsite supervision to support staff working at the hotel sites to coordinate meals, guest needs, occupancy census, onsite security, and supply inventory

• Onboarded and trained new staff and community partners, including Health Care for the Homeless

Target Corporation

Administrative Assistant II, Talent Management Team Minneapolis, Minnesota

November 2012 – January 2014

• Managed human resource portfolios and system training for Target India Ameriprise Financial

Field Contact Professional

Minneapolis, Minnesota

May 2011 – November 2012

• Outlined a uniquely detailed path for financial advisors to become licensed nationwide, providing preludes and precautions for possible compliance issues

• Advised clients on continuing education requirements to ensure the retaining of insurance and securities license according to FINRA regulated courses

• Matched clients with local advisors dependent on their needs and preferences

• Oversaw incoming compensation inquiries as related to accounts payable

• Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds in the industry

US Bank

Corporate Collections Representative

Minneapolis, Minnesota

June 2009 – May 2011

• Provided persuasive options and helpful instruction for corporate clients in order to bring accounts current

• Created professionally written settlements on past due accounts that inform and satisfied the needs of all parties involved

• Assisted in skip tracing to better improve business for clients and the company COMMUNITY LEADERSHIP

Brittney Ross MUA

Make Up Artist

Minneapolis, Minnesota

2013 – Present

Professional freelance beauty service

Posh Fashion Group

Marketing Intern

Minneapolis, MN

2009

Portfolio management and talent selection

Community Action for Suburban

Hennepin

Office Manger

Hopkins, Minnesota

2005

Administrative assistance and front office

management

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