**** ****** *** #****

Albany, CA *****

Sept **, 2022

Attention: Human Resources or Hiring Manager

TECCO Ltd, Oakland, CA 94601

Dear Human Resources or Hiring Manager,

ank you for listing the IT Administrator position. I enjoy solving problems to increase companies’ productivity. I’m focussed, friendly, and capable of rapidly understanding new systems. Here is a list of skills, training and certifications I have:

Advanced, Level IV, troubleshooting skills on diverse systems, resourceful, successful problem-solving.

Ability to analyze and solve problems quickly and completely: server, printer, desktop, firewall, networking or other tickets meeting SLAs.

Extensive Windows server installations, migrations and maintenance.

Positive, friendly, upbeat attitude, collaborator, performing work with integrity. Prioritizing and multitasking in supporting clients.

DHCP, Active Directory, In depth TCP/IP, networking, and routing, working with LAN and WAN, DNS.

Excellent friendly verbal and written communications, respect for people of all backgrounds.

Rapid assimilation of new technology and ability to comprehend vast interconnected systems. History of finding and resolving IT and security issues before they actually become an issue.

Certificates for training in: VMware vSphere 6.7, Windows 2016/Hyper V, Azure. AWS Operations & AWS Security.

Brown Univ, BSEE, emphasis in Computer Engineering, MCP, previous MCSE, MCSA and CCNA, passed 20+ IT exams.

As a Systems Engineer with advanced troubleshooting skills, I’ve worked on support, and systems maintenance of servers, firewalls, in multi-platform environments including Windows, Apple workstations, at companies such as Apple, Applied Materials, Cisco Systems, CSAA and other companies. I look forward to discussing this position and how I will be able to contribute. Sincerely,

D. Muskie Forest 650-***-****

www.linkedin.com/in/d-muskie-f-9ab70a147 ( may need to log in to view) D.Muskie Forest

adsrko@r.postjobfree.com

650-***-****

AREAS OF EXPERTISE

Tier III/ IV Troubleshooting Root Cause Analysis & Resolution Windows Server Management Windows Server Migrations Optimized Rollout Staging IT Security, LAN, WAN Disaster Recovery Planning Network & IP Routing Design Rapid Assimilation of Technologies IT Project Management WAN Installations Executive Presentations & Approvals

TIER LEVEL III/IV TROUBLESHOOTING

Over 7+ years of tier level III/ IV, Installing, Maintaining and Troubleshooting Windows Servers, Firewalls, Networks

Managed Tuning Server Performance, Organizing Active Directory Groups.

Provided Analysis & Planning to avert potential catastrophic consequences in Mission Critical Systems. Designed IP Routing for mid sized businesses. Configuring and installing DHCP, VPNs. Updated Existing Routers, some ACLs, Designing and Implementing Firewalls, VLANs. Installed bridges, Level II Switches and WAPS (Wireless Access Points).

Designed and Implemented Data directory Structure Shares and Permissions.

Developed Disaster Recovery (DR) Procedures. Designing, Configuring and Testing Backup Strategy. Managed security policy, server hardening and update security patches, maintained Network Diagrams. Designed and implemented Desktop Rollouts, Malwarebytes and Antivirus implementations. Established executive relationships and collaborated on design requirements for proposals. Presented recommendations and solutions; secured approvals.

Negotiated approvals for equipment procurement and timelines with management teams. Successfully resolved Incident Response tickets for Server, Firewall, Router, Internet and Desktop.

Collaborated with clients to optimally apply updates and minimize downtime. EDUCATION, TRAINING AND CERTIFICATIONS

BSc Electrical Engineering, Emphasis in computers, Brown University, Providence, RI Certifications: 2015: MCP, 2008: MCTS Exchange Server 2007, previous MCSE, MCSA & CCNA Administering Windows Server 2012 Exam 70 411, Installing and Configuring Windows 2012 Exam 70 410. Training: Installation, Storage, and Compute with Windows Server 2016 70 740, Azure Architect Technologies Track AZ 300, Security Engineering on AWS, Systems Operations on AWS, VMware vSphere 6.7. PROFESSIONAL EXPERIENCE

IT Systems Engineer, Metatheory, Berkeley & others, San Francisco Bay Area, CA 2015 – present

Installation of Windows 2016 Std, Hyper V on PowerEdge, Management of 2008, 2010, 2012 Windows Servers, Active Directory and desktops via ConnectWise ScreenConnect, Symantec Endpoint Management and Autotask. Installation of G Suite.

Setup Network Sonicwall firewall, configurations for VPN to use L2TP to firewall. Installation and configuration of Chromebook and Windows 10 Workstations.

Graduate Degree and humanitarian work, San Francisco Bay Area, CA 2009 – 2015 Systems Engineer, San Francisco Bay Area, CA 2006 – 2008

Designed and installed Windows 2008, Active Directory, Terminal Server over Dell PowerEdge 2950, and Windows 2008, Active Directory and IIS Server over Dell PowerEdge 860 in the DMZ both with dual teamed NICs. Sophos Anti virus, eFactor, FactorSQL, Veritas Backup Exec 11d with a backup to disk configuration, O fice 2003 and Windows DNS configuration.

Designed IP Routing for mid sized businesses and configured and installed DHCP, VPNs. Managed trouble tickets resolving, assigning and escalating incidents for timely resolution and response related to servers, desktops, routers, switches, firewalls, etc.

Monitored Alerts and Notifications ( Server and workstation Alerts, Firewalls etc) Updated Existing Routers, some ACLs, Designing and Implementing Firewalls, VLANs.

Installed bridges, Level II Switches and WAPS (Wireless Access Points).

Installed Linksys Wireless G Broadband Router, configured for NAT.

Monitored the Network (HP BTO/ OpenView) environment including Alerts.

Developed Disaster Recovery (DR) Procedures. Designing, Configuring and Testing Backup Strategy. Backup and restoration of data.

Supported WAN and LAN installations as well as IT Security.

Designed, Built, Installed and Migrated servers.

Implemented Desktop Rollouts, Malwarebytes and Antivirus implementation. POSITIONS PRIOR TO 2006

IT Consultant, Economic & Planning Systems, Berkeley, CA IT Manager, Spirit Rock Meditation Center, Woodacre, CA Senior Network Specialist on Security, next Senior on WAN, Professional Risk Management, Oakland, CA Windows Systems Engineer, Cisco Systems, San Jose, CA Windows Systems Engineer at Apple Computer, Inc, Cupertino, CA Systems Engineer, Applied Materials, Inc, Santa Clara, CA TECHNOLOGY

OS: Windows Servers 2008, 2012, 2016, Active Directory, Group Policies, Exchange Servers in a multisite environment, Terminal Server, IIS, Windows Small Business Server, Citrix Server, Netware Servers, Mac OSX, login scripts, batch files, DNS, DHCP, WINS. Windows XP, 7, 10, Management of Windows Servers in multisite and multi-platform environments. Hyper-V, Azure, AWS, vSphere trained. HW: HP and Dell Servers, Sonicwall, Nokia Firewalls, NAT, VPN, IRE SafeNet So t PK Server, HP Laserjet & Inkjet printers, Brother & Canon Inkjet Printers

Network: Cisco 4500, 2500, ACLs, Access Control Lists, T1, ISDN, broadband, Frame Relay, Orinoco, Linksys & Lucent Apple Wireless Devices, Netopia, Linksys & Netgear Routers, 3Com and Powerconnect Ethernet Switches, CSU/DSUs, HP Openview/HP BTO, Visio, TCP/IP, ACL, Trust, VLAN, VNA, LPR, NFS, Netware for Mac, Token Ring, 10Base T, Ethernet, CSU/DSU, Patch Panels, Maus, Netware IPX/SPX, HTML, AudioArchitect, IP Addressing Design, DNS, Default Gateway, LPR Printers, VLANS, NAT

SSW: Symantec Antivirus Enterprise Editions, Symantec Veritas Backup Exec, Datto, Arcserve backup, Dantz Retrospect Backup, Cheyenne Backup, Exchange Server, ConnectWise ScreenConnect, Symantec Endpoint Management, Autotask, Sage 50 PeachTree, Blackbaud Raiser's Edge, Donorperfect Foxpro Database, Symantec NAV Enterprise, McAfee and Trend Micro Antivirus so tware, CyberSafe Centrax Security, Seagate Crystal Info Engine, SQL Server, HP Openview/HP BTO, FTP Server, Apache Server, Print servers, Citrix Server, Contributed to Cybersafe Desktop: Windows 10, 7, XP, Vista. RDP, Dell Optiplex, Inspirons, XPS 15 7590, HP, IBM inkpads, Lenovos, Apple workstations, Mac Pro Tower, MacBook Pro, OS 10.x, Iphones IOS, Android, Chromebooks, Microso t O fice, ConnectWise ScreenConnect, Outlook, Groupwise, Adobe Acrobat, PCAnywhere, Symantec Norton Antivirus, PC Cillin, Trend Micro, Eset Nod32, McAfee Virus So tware, CD RW, DVD, Zip Drives, Pkunzip, Internet Explorer, ICVerify, Malwarebytes Anti-Malware, Chrome, Opera, Mozilla Firefox, Comodo Icedragon, Brave, Epic Privacy Browser, Indesign CC, Illustrator CC, Robocopy, Zoom, Skype, G Suite:Google docs, sheets, slides, Gmail. INTERESTS

Pickleball, e Warriors, Hiking, Camping, Ping Pong, Tai Chi, Toastmasters: CC & CL Awards

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