Telephone Representative English Teacher

RONALD BARTON WAGNER

**** **** ******, **** ***, Evansville, Indiana, 47715

Cell Phone: 812-***-**** Home Phone: 812-***-**** • ************@*****.***

OBJECTIVE: Obtain a position in a dynamic company that will allow for career growth.

PROFILE

Over fourteen years of retail management experience

Fifteen years of experience in the restaurant industry

Proven ability to work with a team

Goal-oriented individual with strong leadership capabilities

Organized, highly motivated, and detail-directed problem solver

EDUCATION

Northeastern University Boston, MA

Bachelor of Science in Business Administration 1991

Double Major: Management and Finance

Joseph Markarian Scholarship Recipient, 1986

EXPERIENCE

Kroger Company, Ruler Foods, Evansville, IN February 2017 – Sept 2022

Store Manager

Run overall day to day operations

Assess and influence the store's ability to meet/exceed customer expectations

Actively interview, hire, and train new team members and managers-in- training

Write and manage all store schedules and related processes to meet the needs of the business

Positively affect ordering of all departments to maintain in-stock positions and to drive sales

Monitor controllable costs, labor expenses, total store shrink and strive to achieve division goals

Dollar General Corporation, Evansville, IN November 2015-January 2017

Store Manager

Provide superior customer service leadership

Recruit, staff and train employees to federal and state labor laws and company policies

Provide proper training, leadership, follow-up and evaluation for all employees

Ensure that the store is appropriately staffed and effectively opened and closed each day

Evaluate operating statements

Order to ensure the meeting and exceeding of in-stock targets, review ordering plan, seasonal direction and inventory management issues on a weekly basis

Ensure that all merchandise is presented according to established practices

Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork and facility controls

Maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment

Generate employee schedules two weeks in advance and submit weekly payroll after reviewing all time punches

Complete all paperwork and documentation according to guidelines and deadlines

Dollar General Corporation, Evansville, IN July 2014-October 2015

Assistant Store Manager

Provide superior customer service leadership

Assist Store Manager in running day to day operations including opening and closing the store

Assist in assuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control

Ensure proper merchandise presentation including plan-o-gram resets, product pricing and signage

Assist with efficient staging, stocking and storage of merchandise

Follow prescribed ordering and receiving practices to ensure the meeting or exceeding of in stock targets

Review operating statements to identify business trends, expense control opportunities, potential shrink and

errors

Kmart Corporation • Bloomington, IN 2007-2013

Assistant Store Manager- Hardlines

Provide world class customer service

Establish priorities, follow up to, and supervise store associates

Ensure the implementation of corporate merchandising, operations and human resources programs and directives

Have acquired the ability to analyze information, identify root causes and develop and implement approved solutions

Extensive experience selecting, assessing, coaching and developing associates

Worked in conjunction with HR manager on budget, earned payroll and associate scheduling

Dragon Hill Lodge • Yong-san Military Base, Seoul, Korea 1993-2007

Waiter, Host, Bartender, Bar Back, Banquet Waiter

Received multiple Employee of the Month, Oasis Restaurant Wine and Dessert Up Sell Leader, and Service Star awards

Competent and masterful in all facets of daily restaurant operations from opening to closing

Trained new servers and staff in job duties and familiarity of Oasis Restaurant operations

A complete team player in working with other restaurant staff, management, and personnel

Generated repeat business and positive guest experiences and was frequently requested based on past memorable dining experiences

Created a customer-focused fine dining experience

Dragon Hill Lodge • Yong-san Military Base, Seoul, Korea 1993-2007

Professional Impersonator and Entertainer (Elvis)

Performed Elvis impersonation and songs for holiday parties, weddings, special occasions and events

Designed and choreographed performances for the military television network AFKN and the Seoul Ritz Carlton

Jungang Foreign Language Institute • Seoul, Korea 1993-2007

English Teacher

Focus was English conversation for Korean government officials

Taught classes from adolescent to adult in grammar and pronunciation

Assisted college students with English composition projects to fulfill requirements

Sungjin Foreign Language Institute • Seoul, Korea 1994-1997

English Teacher

Taught classes in grammar, pronunciation, and conversation

Private English conversation instructor for Sangaye Hospital Doctor

INTERNSHIPS

Moe Solomon Supply • Framingham, Boston, MA 1988-1992

Management Assistant Trainee

John Hancock Mutual Life Insurance Company • Boston, MA 1990

Service Client Representative

Scudder, Stevens, and Clark • Boston, MA 1989

Telephone Representative

Putnam Financial Services • Boston, MA 1987

Literature Representative

SKILLS

Extensive knowledge of store merchandising and retail management practices and procedures

Proficient user of Microsoft Office applications such as Word, Excel and Outlook, as well as retail computer systems

Effective oral and written communication skills

Knowledge of restaurant information systems including Squirrel and Micros

REFERENCES

Mike Nelson, Area Manager, Kroger Company, Ruler Foods

Newburgh, IN

Telephone: 812-***-****

Email: *******.******@**********.***

Steve Decker, Former Area Manager, Kroger Company, Ruler Foods

Washington, IN

Telephone : 812-***-****

Mike Ashley, District Manager, Dollar General Corporation

Evansville, IN

Telephone: 615-***-****

Email: *******@*************.***

Doug Koziatek, Store Manger, Dollar General Corporation

Newburgh, IN

Telephone: 812-***-****

Email: *************@***.***

Hurlock Pugh• District Manager, Kmart Corporation

Louisville, KY

Telephone: 502-***-****

Email: *******@*****.***

Kyle Manninen• Store Manager, Kmart Corporation

Bloomington, IN

Telephone: 317-***-****

Email: ***********@*****.***

Additional references available upon request

Contact this candidate