Customer Service Representative
Resume:
Suraj Chatterjee
**** ** ***** *** ****, Toronto, Ont, M6N5C1
****************@*****.***
Objective
Build a career in the Addictions and Mental Health field, where my personal experiences and interpersonal skills and my ongoing education in the field will make me an incredible asset to the organization and allow me to resolve challenges in a dynamic and demanding work environment as well others learn and create their own path to recovery.
Technical Skills
●Bachelor's degree with honors in Kinesiology from York University.
●Typing speed of 100+ words per minute.
●Professional customer service experience in person and over the phone.
●Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
●Over 10+ years of customer service experience.
●Proficient in and understands Microsoft Office tools such as Word, Excel, PowerPoint and Access.
●Addictions and Mental health certificate from Humber College
Recent Experience
Humber College, post education certification in Addictions and Mental Health, 2022
●Learning in depth what is addictions and its history
●Group projects and debates on the road to recovery
●Will be doing a placement with a certified organization
Economical Insurance, Oct 2015- Jan 2022
● Serving customers who have been in a vehicle accident with customer service
● Going thru claims process with customers, including description of damages to vehicle, injuries to anyone involved, setting up repairs and settling total loss claims
● Sending out settlement cancellation and repairs notice letters to customers
● Investigating fraudulent claims
● Working and communicating with police officers, brokers, other insurance companies, witness’ and third parties to resolve cases
● Determining fault for each claim assigned
Northbridge Financial Corporation, Toronto, ON
Underwriter, Jun 2012- Nov 2013
● Writing new commercial business
● Communicating customer service to customers’ brokers
● Creating and sending out certificates of insurance (Proof of insurance for commercial trucking companies)
● Coding new business’ into Northbridge’s system
● Assessing risk factors regarding insuring new businesses and customers
Allstate Insurance, Etobicoke, ON
Co-op Student, Nov 2011- Jan 2012
●Prospecting new clients through cold calling and referrals
● Acquired and developed effective sales and problem-solving techniques.
●Administration work such as preparing spreadsheets for presentations
● Takes a methodical approach to troubleshooting and documentation, which has been key to delivering accurate and convincing information to my colleagues and potential clients.
● Learned the Underwriting rules as well as gained knowledge and experience from a claims agent perspective
Related & Additional Experience
Yee Hong Rehabilitation Clinics, Guelph, ON & Toronto, ON
Kinesiologist, 2010-2011
●Assisted physiotherapists and occupational therapists with exercise programs designed for retired residents with balance, strength, Range of Motion (ROM) and cardiovascular endurance exercises
●Created performance assessments and progress reports
Retail and Customer Service (Wal-Mart and Rona Home & Garden), Toronto, ON
Customer Service Representative & Cashier, 2002- 2012
●Reviewed requisition orders for accuracy, verified stock availability from current inventories, obtained price quotations from catalogues and suppliers, calculated costs of orders, resolve delivery and other problems with suppliers, prepared and maintained purchasing files, reports and records
●Trained new employees
Bathurst Motor Vehicle Accident Rehab Clinic
Volunteer Kinesiologist, 2008-2009
●Worked one-on-one with patients recovering from motor vehicle accidents to help them regain muscle strength using various resistance and weight exercises
●Gained extensive knowledge of the various bodily injuries that can occur from motor vehicle accidents
Awards & Accomplishments
●Contract extended with Allstate Insurance from the Co-op placement 2012
●Deputy Returning Officer (DRO) for Elections Canada 2011
●Bachelor’s degree in Kinesiology with Honours 2010
●President of the York University Ball Hockey Club 2008- 2010
●Trained and certified in first aid & CPR 2008
●Placed in the top quartile in the Waterloo University Gauss math contest 2005
●Achieved highest grade (98%) in Business Administrative Studies in high school 2005
●Recognized as fastest and Most Efficient Cashier at Wal- Mart 2005
Education
Humber College, Lakeshore Campus
Toronto, ON, 2022-Present
York University
Toronto, ON, 2005-2010
●Bachelor’s degree in Kinesiology with Honour
Seneca College, Newham campus
Toronto, ON, 2011-2012
●Completed Property & Casualty Program with paid co-op terms
Contact this candidate