Flight Attendant Customer Service

Diana Timergalina

Flight Attendant of biusness aviation

CONTAKTS

Telephone: +791*-***-**-**

E-mail: *********@******.**

Skype: diana24602

- Ensure all special requests and dietary needs

- Coordinate catering orders in corporation with international catering companies and suppliers

- Control budget/invoices of each flight

- Prepare expenses reports

- Arrange cleaning dishes, glassware, linens, pillows/blankets

- Restock the aircraft

- Have flights with the owners of aircrafts

- Work to maintain safety of clients and crew

Flight Attendant in business aviation

- Ensure all special requests and dietary needs

- Coordinate catering orders in corporation with international catering companies and suppliers

- Control budget/invoices of each flight

- Prepare expenses reports

- Arrange cleaning dishes, glassware, linens, pillows/blankets

- Restock the aircraft

- Have flights with the owners of aircrafts

- Work to maintain safety of clients and crew

Flight Attendant

Nord Wind Airlinrs, Moscow, Russian Federation

2014-04 - 2019-04

- Ensured aircraft and passengers compliance with policies, procedures, regulations and safety guidance

- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

- Clearly explained and demonstrated safety and emergency procedures topassengers prior to takeoff.

- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers

- Ensure safety and comfort of customers onboard aircraft Sirius - aero, Moscow, Russian Federation

04.2019 - 06.2021

SUMMARY

Accomplished Flight attendant offering over 10 years in domestic and international commercial and business airline industry. Highly skilled in responding to emergency situations. Dedicated to exceptional customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization brand. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. WORK HISTORY

Senior Flight Attendant in business aviation

Charter Jets, Vilnius, Lithuania

04.2020 - present

Flight Attendant of business class

Aeroflot Airlines, Moscow, Russian Federation

03.2012 - 04.2014

- Ensured aircraft and passengers compliance with policies, procedures, regulations and safety guidance

- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

- Clearly explained and demonstrated safety and emergency procedures topassengers prior to takeoff.

- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers

- Ensure safety and comfort of customers onboard aircraft

- Worked with VIP guests

PERSONAL INFORMATION

Nationality : Russian Federation

Country : Moscow, Russian Federation

Date of birth : 21.05.1992

Age/Height/Weight : 29 / 158cm/ 49kg

Marital Status : Single / No Children

Languages : English, Russian

Schengen Visa valid until: 20.02.22-15.02.23

Passports : 2 international passports

Relocation: Yes

EASA CC Attestation: EASA Safety and Emergency

Training; Ditching; CRM; Security:

Fire and Smoke; Fist AID ( AirBaltic Training

Academy, Riga ).

Flight Operating Permits:

- Embraer legacy;

- Challenger 850;

-Hawker 750/850900/1000;

-Airbus 319/320/321;

-Boeing 737/757/767/777.

SKILLS

- Highly Organised

- Creative Problem Solving

- Teamwork

- Safety Conscientions

- Approachable and Friendly

EDUCATION

Financial University under the Government of the Russian Federation, Moscow

2011 - 2017

Specialization: Financial Analysis, Accounting, Audit and Statistics. Trade Economic College of Ufa

Ufa

2008 - 2011

Specialization: Financial Analysis, Accounting, Audit and Statistics. 2008 - School 103 of learning foreign languages

Ufa

COURSES

EASA CC Attestation: EASA Safety and Emergency Training;

- Ditching;

- CRM;

- Security:

- Fire and Smoke;

- Fist AID.

AirBaltic Training Academy,Riga, Latvia

05.2021

VIP Jet Service

VIP Cabin Service Training

Moscow

2021

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