Customer Service Network Technician

Jason M Ross

*** **** **. ***** ****, TX ***** *.********@*****.*** 484-***-****

Summary

Reliable and friendly Network Technician, offering over 10 years’ experience of efficiently completing installation orders and troubleshooting. Maintain high customer satisfaction with low complaint rate. Detail-oriented and deadline-driven with a superior work ethic. Seeking opportunities in networking or splicing position with potential for advancement.

Highlights

New installations

Repair service

Troubleshooting

Satellite and Internet setup

People skills

Cable

Wall jacks

Ports Customer service

Technical acumen

Fiber

Experience

FastComInc. IT October 2021 - Current

IT Field Engineer Dallas, Texas

Work independently to provide IT support services for Fortune 1000 clients in the North Texas region.

Provide on-site support for companies’ large IT initiatives which include POS, network, VOIP and security surveillance systems.

Operates small to medium sized machinery such as scissor and boom lifts.

Install, maintain, configure and troubleshoot POTS and VOIP systems for 100+ end users.

Run various types of cabling including CAT5e, CAT6e and fiber optic in facilities ranging from small retail stores to Walmart sized warehouse facilities.

Administer and service switches, routers and firewalls to maintain the network integrity and ensure business continuity.

JW Affinity IT @ Lockheed Martin Aeronautics October 2019 – May 2021

IT Voice technician Fort Worth, Texas

Maintain telecommunications system with 20K users using Avaya’s voicemail system.

Upgrading telecommunications systems to enable communications through workstations and other alternative modes of communications.

Integral part of team that supports the day-to-day operations and maintenance of an Enterprise Cisco Unified Call Manager.

Investigate and resolve customer issues with voicemail, video and telecommunications systems.

Evaluates security and processes to maintain the integrity of the communications system for Lockheed Martin personnel.

Jason M Ross Page 2

200 Moss Dr. Cedar Hill, TX 75104 *.********@*****.*** 484-***-****

Hosanna IT Enterprise LLC August 2016 - August 2019

Field technician Dallas, Texas

Install, maintain and upgrade enterprise networking system for companies in various industries such as retail, warehouse, banks and quick service foods. Some of the enterprise equipment includes Cisco routers, switches and network cabinets.

Led project team of 3-4 technicians. Supervised and review the work and maintained the project plan and timelines to ensure the job was completed on time.

Install CAT5e or CAT6 cable to connect to POS, EMS and VSAT and connect and troubleshoot ATA’s to work as VOIP.

Supported clients throughout North, West, South Texas and Southern Oklahoma. Troubleshoot phone, computer, internet, switches and fiber optic cable.

Provided suggestions to improve network quality, reliability and secure the company’s internet using IPv4 and IPv6.

AT&T Cable Internet December 2015- December 2018

Splicer Technician Dallas, Texas

Place aerial and underground copper and fiber cable

Perform various jobs with copper splicing and assist in fiber splicing

Perform construction work such as digging holes, placing cable, air pipe and inner duct in various types of conduit systems and open excavations

Work with heavy duty power equipment and small tools in the installation, repair and maintenance of outside plant facilities

Spectrum/ Time Warner Cable September 2013- October 2015

Field Technician Dallas, Texas

Review work orders and obtain necessary material to complete each order.

Install, troubleshoot, repair, disconnect and/or reconnect high speed internet, cable, and phone to Time Warner customers.

Provide outstanding customer service and product knowledge ability.

Manage truck inventory of equipment, tools and parts such as CAT5 and fiber cable.

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