Customer Service Pharmacy Technician

Professional Summary

Skills

Work History

Lianna Bedoy

**** ** ****** ****, *** Antonio, TX 78249 • Home: 210-***-**** • **************@*****.*** Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.

Inventory management

Personable and outgoing

Conflict resolution

Transcription and dictation

Customer-service oriented

Workflow planning

Team building

Workers' compensation knowledge

Medical bill auditing

Attention to detail

Pharmacy Technician, 09/2007 to Current

CVS Pharmacy – San Antonio, TX

Resolved non-routine issues like third-party billing, computer system and customer service issues. Maintained proper drug storage procedures, registries, and records for controlled drugs. Counted, measured, and compounded medications following standard procedures. Collected co-payments or full payments from customers. Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Reviewed and verified customer information and insurance provider information. Answered incoming phone calls and addressed questions from customers and healthcare providers. PBX Operator, 10/2000 to 05/2013

The Westin Riverwalk, San Antonio – San Antonio, TX Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure Education

client satisfaction.

Monitored and screened visitors to verify accessibility to inter-office personnel. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Answered telephone inquiries from clients, vendors and the public. Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping. BBA: Business/Human Resources, 2019

DeVry University - San Antonio, TX

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