Customer Service Care Technician

Elizabeth S. Klontz

*** ******** **.

New Lebanon, Ohio 45345

937-***-**** Cell

*********.******@*****.***

Objective:

To obtain a position with an organization where I can utilize and expand my current knowledge and skills to become an asset to the company, staff, and clients. Highlights of Qualifications:

• Knowledge and abilities in written and verbal communication.

• A patient listener who focuses on the speaker and has excellent interpretive skills.

• Very detail-oriented and organized; understands procedures and policies.

• Strong skills in time management, prioritizing tasks and can meet deadlines. Relevant Experience:

Technical Skills:

• Scheduling

• Managing crews

• Billing

• Phlebotomy

• Blood typing

• Specimen processing

• Use and maintenance of laboratory instruments

• Infection control and risk management

• Proficient in Microsoft Excel, PowerPoint and Word

• Knowledgeable in medical terminology

Organization and Time Management:

• Able to achieve successful results in meeting deadlines with accuracy in assignment.

• Consistently follows guidelines per policies and procedures to achieve company goals. Communications and People Skills:

• Experienced in working with personnel in the healthcare field to attain patient care goals.

• Maintains positive attitude and enjoys working with variety of people.

• Communicate with ambulance crews to get them dispatched to different hospitals in timely manor

Education:

Miami Valley Career Technology Center, Clayton, OH Graduated in Health Care Technology, 2016

Experience:

April 2021-current

Rush Transportation & Logistics: Dayton, OH: dispatch and assistant IC drivers when delivering packages to local or other state locations. Manage route drivers and cover mudding routes when needed.

October 2020-April 2021

Ohio Medical Transport: Vandaila, OH: dispatch and monitor paramedics and ambulate drivers to get patients to homes and appointments in a timely manner. May 2019-October 2020

Integrity Ambulance Service: Greenville, OH: Dispatcher; responsible for answering multi- line telephone system; dispatching ambulance crews for patients to ensure arrival at dialysis and other medical appointments in a timely manner. July2018-May 2019

Steak ‘n Shake: Richmond, IN: Customer Service; responsible for answering drive thru orders; food preparation and delivery; managing registers; training new employees. June 2017-July 2018

Integrity Ambulance Service: Greenville, OH: Dispatcher; responsible for answering multi- line telephone system; dispatching ambulance crews for patients to ensure arrival at dialysis and other medical appointments in a timely manner. March 2017-June 2017

Brookhaven Retirement Community: Greenville, OH: Patient Care Technician; responsible for taking care of residents daily needs, such as helping residents wake up for breakfast, helping with showers, brushing teeth, walking residents, answering call lights. March 2017-May 2017

Brookdale Assisted Living Community: Greenville, OH: Patient Care Technician; responsible for taking care of residents daily needs, such as helping residents wake up for breakfast, helping with showers, brushing teeth, walking residents, answering call lights. July 2016-March 2017

Whirlpool Corporation: Greenville, OH: Paint Department; responsible for part preparation, quality control and inspection of products. April 2014-July 2106

Steak ‘n Shake: Richmond, IN: Customer Service; responsible for answering drive thru orders; food preparation and delivery; managing registers; training new employees. References: Available upon request.

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