Client Relations

LEILANI HALL

Irvine, CA ***** 714-***-**** *************@*******.***

PROFESSIONAL SUMMARY

I have spent the last ten years raising my two children. Now that they are in high school. I am eager to return to the workforce. I am an effective collaborator with solid interpersonal communication, organization, and problem-solving skills. I believe my attention to detail and strong work ethic would make me an asset to any company.

SKILLS

Good verbal and written communication skills

Good customer service skills

Excellent time management skills and problem solving skills

Ability to work within a team

Proficient in Microsoft Office

WORK HISTORY

CLIENT RELATIONS 06/2007 to 12/2010

Greenwood & Hall, Santa Ana, CA

Onboarded new employees with training and new hire documentation.

Provided supportive link between external customers and internal operations.

Built, managed, and coached insourced and outsourced teams.

Developed training, task and process guidelines and communicated clear and concise directions to employees.

SENIOR CLIENT RELATIONS MANAGER 01/2007 to 01/2010

EdFund, Rancho Cordova, CA

Fostered customer trust by addressing concerns and needs using targeted problem-solving.

Built relationships with customers and community to establish long-term business growth.

Managed accounts to retain existing relationships and grow share of business.

Served as a liaison between client and lender.

Responsible for maintaining $18-$20M loan profile.

CLIENT RELATIONS MANAGER 06/2004 to 12/2006

Nelnet /Chela, Lincoln, NE

Developed plans to build client relations.

Worked with clients to address and respond to client and partnership issues and on-going needs.

Informed current and prospective clients of additional services offered by company to develop opportunities for additional sales revenue.

ASSOCIATE DIRECTOR OF FINANCIAL AID 08/2001 to 06/2004

University Of Redlands, Redlands, CA

Provided financial aid counseling to enrolled and prospective students.

Reviewed initial financial aid applications for accuracy and compliance with reporting standards.

Assisted in development of student financial aid policy and packages.

Collaborated with admissions department to facilitate application verification and completion.

Reviewed financial aid appeals, issuing secondary and final judgments on award packages.

Managed and trained staff.

Responsible for communication and relationships with university administration and departments.

Managed department, federal, and university computer interfaces/systems.

EDUCATION

Master of Arts: Higher Education Administration, 09/2000

San Jose State University - San Jose, CA

Bachelor of Science: Sociology, 05/1994

University of La Verne - La Verne, CA

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