Doha, Qatar

(Employee Visa - with NOC)

A highly experienced Telecommunication and IT helpdesk Specialist, who comes to you with a background in effectively delivering, integrated IT solutions. Overall I Have worked in this field for more than 14 years, and possesses the Domain systems analysis, resolving trouble ticket in operating system. As a true all-rounder, I am able to carry out my tasks in a timely, diligent, and professional manner. I possess the required level of enthusiasm, maturity and energy needed not only to take ownership of problems but also provide leadership to staff. I am also someone who can excel in an ambiguous, continuously changing and competitive environment. At this precise moment in time I would like to join a company that is looking for individuals who are willing to work hard and commit themselves to success Work Experience

Ahmed Irfan Ahmed Bishry

Specialist in Telecommunications and IT support.

Career Time Line – 14th Year

adsr8v@r.postjobfree.com

UAE

Doha, Qatar

2008

2021

Academic and Professional

Qualifications, Computer

Literacy

Education Qualification

OTHM IT Level 6 UK

Advance Diploma in Computer

Hardware & Network

Diploma in MS Office Package

RHCE, Advance Diploma pursuing

General Certificate of Education

Advanced Level Examination

Physics Stream

General Certificate of Education

Ordinary Level Examination

Al Ghaliya (Doha, Qatar)

(Feb 2019 to May 2021)

Telecommunication Technician

Determines routing and placement of cabling, wiring, and fiber optics

Performs physical installation of equipment and components (e.g. wiring, cabling, telephone instruments, microwave/satellite communication modules, necessary interface cards, modems, hubs, routers, multiplexors, equipment racks, etc.)

Responds to trouble reports, performs trouble shooting activities and repairs/replaces malfunctioning equipment and/or facilities.

Performs diagnostics, troubleshooting, and maintenance of complex, software- controlled telecommunications switching systems

Installs distributed communications equipment and configures hardware and software for proper operation.

Performs physical installation of equipment and components (e.g. wiring, cabling, telephone instruments, microwave/satellite communication modules, necessary interface cards, modems, hubs, routers, multiplexors, equipment racks, etc.) StarLink (Doha, Qatar)

May 2017 - Jan 2019

Telecommunication Technician

Monitoring and maintaining networks and servers.

Upgrading, installing and configuring new hardware and software to meet company objectives.

Implementing security protocols and procedures to prevent potential threats. Profile

+974-********

Non Related Referees

Available upon request.

Group 4 Securicor (Dubai)

Jan 2008 - June 2010

IT Support

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies

Skill Profile

Creating user accounts and performing access control.

Performing diagnostic tests and debugging procedures to optimize computer systems.

Documenting processes, as well as backing up and archiving data.

Developing data retrieval and recovery procedures.

Designing and implementing efficient end-user feedback and error reporting systems.

Supervising and mentoring IT department employees, as well as providing IT support.

Keeping up to date with advancements and best practices in IT administration

Language Proficiency

Leadership

Deadline Oriented

Relationship Management

Analytical Mind

Presentation Skills

Accountability

Punctuality

Problem Solving

Industry specific knowledge.

Organization

Deployment, administration,

monitoring, control and upgrades

of IT systems

Requirements gathering

and strategic planning with top

management.

Cyber security.

Regulatory compliance; and

resource optimization and

management

Areas of Expertise

Abantia Tempo (Doha, Qatar)

2017 - 2016

Network Technician

Upgrading and maintaining companies' current telecommunications systems.

Evaluating customers' needs and installing telecommunications systems that best meet those needs.

Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.

Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.

Performing temporary fixes until extensive repair work can be done at a later date.

Checking all wiring work done to ensure that there are no exposed cables.

Ordering replacement components for telecommunications equipment and devices from suitable vendors.

Investigating and resolving customers' complaints in a timely manner. I hereby certify that above information is true and accurate to the best of my knowledge. Irfan Ahmed

Person Profile

Name : Ahmed Irfan

Date of Birth : 08th Feb 1987

Nationality : Sri Lankan

Marital status : Married

Driving Licence : Qatar Licence

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