It Support Network Technician
Resume:
Doha, Qatar
(Employee Visa - with NOC)
A highly experienced Telecommunication and IT helpdesk Specialist, who comes to you with a background in effectively delivering, integrated IT solutions. Overall I Have worked in this field for more than 14 years, and possesses the Domain systems analysis, resolving trouble ticket in operating system. As a true all-rounder, I am able to carry out my tasks in a timely, diligent, and professional manner. I possess the required level of enthusiasm, maturity and energy needed not only to take ownership of problems but also provide leadership to staff. I am also someone who can excel in an ambiguous, continuously changing and competitive environment. At this precise moment in time I would like to join a company that is looking for individuals who are willing to work hard and commit themselves to success Work Experience
Ahmed Irfan Ahmed Bishry
Specialist in Telecommunications and IT support.
Career Time Line – 14th Year
****@****.**
UAE
Doha, Qatar
2008
2021
Academic and Professional
Qualifications, Computer
Literacy
Education Qualification
OTHM IT Level 6 UK
Advance Diploma in Computer
Hardware & Network
Diploma in MS Office Package
RHCE, Advance Diploma pursuing
General Certificate of Education
Advanced Level Examination
Physics Stream
General Certificate of Education
Ordinary Level Examination
Al Ghaliya (Doha, Qatar)
(Feb 2019 to May 2021)
Telecommunication Technician
Determines routing and placement of cabling, wiring, and fiber optics
Performs physical installation of equipment and components (e.g. wiring, cabling, telephone instruments, microwave/satellite communication modules, necessary interface cards, modems, hubs, routers, multiplexors, equipment racks, etc.)
Responds to trouble reports, performs trouble shooting activities and repairs/replaces malfunctioning equipment and/or facilities.
Performs diagnostics, troubleshooting, and maintenance of complex, software- controlled telecommunications switching systems
Installs distributed communications equipment and configures hardware and software for proper operation.
Performs physical installation of equipment and components (e.g. wiring, cabling, telephone instruments, microwave/satellite communication modules, necessary interface cards, modems, hubs, routers, multiplexors, equipment racks, etc.) StarLink (Doha, Qatar)
May 2017 - Jan 2019
Telecommunication Technician
Monitoring and maintaining networks and servers.
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats. Profile
Non Related Referees
Available upon request.
Group 4 Securicor (Dubai)
Jan 2008 - June 2010
IT Support
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies
Skill Profile
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Supervising and mentoring IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration
Language Proficiency
Leadership
Deadline Oriented
Relationship Management
Analytical Mind
Presentation Skills
Accountability
Punctuality
Problem Solving
Industry specific knowledge.
Organization
Deployment, administration,
monitoring, control and upgrades
of IT systems
Requirements gathering
and strategic planning with top
management.
Cyber security.
Regulatory compliance; and
resource optimization and
management
Areas of Expertise
Abantia Tempo (Doha, Qatar)
2017 - 2016
Network Technician
Upgrading and maintaining companies' current telecommunications systems.
Evaluating customers' needs and installing telecommunications systems that best meet those needs.
Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.
Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.
Performing temporary fixes until extensive repair work can be done at a later date.
Checking all wiring work done to ensure that there are no exposed cables.
Ordering replacement components for telecommunications equipment and devices from suitable vendors.
Investigating and resolving customers' complaints in a timely manner. I hereby certify that above information is true and accurate to the best of my knowledge. Irfan Ahmed
Person Profile
Name : Ahmed Irfan
Date of Birth : 08th Feb 1987
Nationality : Sri Lankan
Marital status : Married
Driving Licence : Qatar Licence
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