Support Technician Desk

Ryan Banham

United States

***********@*****.*** 615-***-****

linkedin.com/in/ryancbanham

Summary

I am a senior level consultant/engineer with deep technical skills in a variety of topics. My strengths are in SIEM and virtualization architecture and implementation. I am a leader and mentor of the teams I work with. I hold a bachelor's degree in information technology management and operations along many years experience in the field. With every endeavor I strive for excellence and leadership. I flourish in fast-paced environments that embrace change.

Experience

Senior,Risk at EY

EY

Jul 2019 - Dec 2021 (2 years 6 months)

I was the global subject matter expert in LogRhythm. I played a senior role in problem definition, discovery, and architecture of enterprise cloud based SIEM environments in both Splunk and LogRhythm. I led SIEM and UEBA implementations individually and as part of a team. I also provided technical and professional mentorship to junior team members. I created strong relationships with customers and partners by providing architecture, implementation, and operational support. My technical excellence and easy going professional demeanor continued to be a favorite of supervisors, peers, and clients alike.

Senior Professional Services Consultant

LogRhythm

Oct 2018 - Jul 2019 (10 months)

I worked escalation mitigation restoring analytics and operational aspects of the LogRhythm platform for clients. I trained groups up to 20 in both the partner role such as MSSPs and direct to clients as well. I mentored junior consultants in all matters LogRhythm and client relations. I was a key contributor to the LogRhythm community. I achieved mastery level understanding of the LogRhythm platform. Professional Services Consultant

LogRhythm

Mar 2016 - Oct 2018 (2 years 8 months)

I consulted enterprise cybersecurity teams on the architecture, implementation, and operation of the LogRhythm SIEM. I implemented deployments in a variety of compliance environments such as PCI and NERC CIP. I lead activities to discover client needs and then plan/implement solutions. I became very strong at regular expression and wrote many efficient parsing packages to improve client data validation results, metadata extractions, and overall analytic capabilities. Technical Support Engineer - System Operations

VMware

Sep 2013 - Mar 2016 (2 years 7 months)

Ryan Banham - page 1

I achieved vCenter 5 and 6 technical excellence. I worked with my team to improve their client and technical solutions while taking care of my own clients with elegance and excellence. Due to the nature of virtualization I worked with an extremely wide variety of enterprise solutions in a significant variety of disciplines.

Salvage/Sales Engineer

RyCycle Computer Salvage LLC

Dec 2009 - Feb 2016 (6 years 3 months)

I created, oversaw, and implemented all operations of a small scale computer salvage business that successfully returned to service thousands of workstations destined to the scrap pile. Senior Service Desk Technician, Solutions Architect, Windows Evangelist Crispin Porter Bogusky

Apr 2008 - Jan 2011 (2 years 10 months)

I worked on a variety of projects in a wild range of creative technical subjects. I provided technical production consultation in the field for digital advertising content. I oversaw the design, creation, and deployment of custom server stack hardware representing extremely low cost high density enterprise storage solutions. I lead lunch and learn demonstrations mostly on the topic of Windows 7 OS. I created the process for mass dual and triple boot imaging of high volumes of workstations. I trained an army of people in this process and wrote the documentation for it as well. Mac Genius

Apple

Feb 2005 - Apr 2008 (3 years 3 months)

I exceeded the extreme expectations of the Mac Genius role consistently both with management and clients. I continued to surprise and delight my clients with excellent solutions to technical challenges. I mentored my peers in the topics of client relations and technical solutions. Sales Manager, New Store build-out team, and Demonstration Specialist Bose Corporation

Jun 1998 - Dec 2004 (6 years 7 months)

I earned honors by producing greater results than 90% of my peers by many metrics over an extended period of time. I was region employee of the year in 1999. I developed the teams around me to better achieve excellence. I developed excellent client relations skills. Education

Colorado State University Global

Bachelor’s Degree, Information Systems

A well rounded program with preparatory work in Information Technology operations and management. Licenses & Certifications

VMware Certified Professional on vSphere 5 (VCP510) - VMware Issued Feb 2014 - Expires Feb 2016

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155117515

VMware Certified Associate on Data Center Virtualization - Vmware 262853262

ITIL Foundations - ITIL - Exin

Microsoft Certified Information Technology Professional (MCITP) – Enterprise Support Technician Windows - Vista - Microsoft

Apple OSX 10.6 Support Technician - Apple

Issued Jan 2009 - Expires Jan 2009

Apple Computer Portable and Desktop Repair Technician - Apple Issued Jan 2008 - Expires Feb 2009

LogRhythm Certified Professional - LogRhythm

Skills

Leadership • Project Management • Cybersecurity • Client Relations Ryan Banham - page 3

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