TONYA

Contact 931-***-**** adsr8m@r.postjobfree.com

PROFESSIONAL PROFILE

Top performing professional who combines strong academic success with cross-functional industry, management, and customer service experience to illustrate value. Provides timely and accurate data to ensure that all customer needs are met. Follows policies, procedures and guidelines to ensure consistent quality.

High Academic Honors Recognition / Dean’s List - GPA 4.00.

Knowledge of patient confidentiality standards and regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA).

Attention to detail and organizational skills essential in generating revenue for the medical practice.

Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.

Work as part of a team and maintain a professional and positive environment.

Microsoft Office Suite (Word, Excel, and PowerPoint), Oracle and Access - Type 35 WPM.

CERTIFICATIONS

Tennessee Department of Health Division of Health Care Facilities - Columbia, TN

Certified Nurse Aid - License Number 00183276

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

Medical Records Management Billing Specialist HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences - Medical Office and Billing Specialist, 2018

RELEVANT PROFESSIONAL EXPERIENCE

GK labor union- 10/2021-Present

Cleaning floors

Removing trash

Fire watching

Spotting lifts of all types

Tucks Sports Bar and Grill 03/2021-05/2022

Customer Service

Making drinks

Taking Payments

Cooking

Closing Bar

Verus Healthcare 01/2020- 06/2021

Insurance Specialists

Customer Services

Partner

Able to navigate multiple screens

Great multitasking skills

Create customer accounts

Contact patients to get correct account information

Communicate with insurances company to verify benefits

Verify insurances thru Snap

Placed Outbound calls

Received Inbound Calls

Emailed Customers and companies

EXE Logistic 11/2019—01/2020

Unloader

Forklift certified

Unload Containers

Remove boxes from line

Put boxes on floor or pallet and wrap

Run wrapper

PS Cleaning 09/2019 – 11/2019

House Cleaner

Dusting Furniture

Vacuum all Floors

Mopped all Floors

Cleaned glass on all doors

Universal Screen - Columbia TN 03/2019 – 09/2019

Front Office Receptionist / Office Assistant

Enter patient information into the system, answer phones, schedule appointments and take copies of insurance cards.

Support and adhere to the center policy and procedures and protocol for front office staff.

Protect patient rights by maintaining confidentiality.

Maristone of Franklin Retirement Community - Franklin, TN 10/2017 - 01/2019

Certified Nursing Assistant / CNA

Assisted with activities of daily living - personal hygiene, mobility, and feeding.

Performed services in a timely and professional manner.

Documented and reported changes in patient habits, condition, and activities.

Followed HIPAA guidelines to ensure patient confidentiality.

Pease Business Machines - Columbia, TN 09/2012 - 10/2016

Manager

Evaluated employee job performance, identified issues, and resolve problems.

Kept neat, accurate and current records, and communicated company policies and procedures.

Resolved customer issues, ran reports, and ensured a clean, organized and efficient establishment.

Provided leadership by creating a positive work environment and building effective employee relationship

Cleaning and fixing the copiers in a timely manner and with accuracy

Refurbished xerox copiers in a timely manner

Handle any issues that work to be handled

ADDITIONAL PROFESSIONAL EXPERIENCE

Tennessee Distilling Company - Columbia, TN 01/2019 - 03/2019

Packaging / Assembly / Production

Assembled, labeled, and packed boxes with product, in accordance with company procedures.

Met production goals and deadlines to maintain schedule and operating efficiencies.

Maintained a clean and organized work place, and worked effectively as a team member.

Affinion Group - Franklin, TN 10/2016 - 07/2017

Data Entry Operator

Compared data with source documents, and re-entered data in verification format to detect errors.

Compiled, sorted and verified the accuracy of data before it was entered.

Entered data into a computer, operated a variety of office machines, and performed other administrative duties.

Selected materials needed to complete work assignments.

VOLUNTEER EXPERIENCE

Trinity Lutheran Church - Columbia, TN (08/2012 - 08/2013)

Sunday School Teacher

Taught children, supervised activities, and planned classroom curriculum.

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