Operations Specialist Customer Service
Resume:
FAVIOLA ALBIAR
Operations Specialist
**********@*****.***
Work Experience
****-**** ****** **. ***-7th Avenue, New York
Operations Specialist
Order Entry- for four divisions.
Allocating and invoicing of orders.
Electronic Data Interchange (EDI)receipt of orders.
Working knowledge of Burlington EDI Gateway.
Experience with the transmission of File Transfer Protocol (FTP) files.
Updated and maintained files.
Request credit approvals from credit manager.
Daily communication with the warehouse to keep track of shipping and logistics.
Work closely with the Sales department to keep abreast of issues with inventory or orders.
Ongoing supervision and training of new employees.
Email correspondence in reply to requests for shipping status of orders, merchandise, and copies of Bill of Ladings and invoices.
Cross-trained with Shipping Manager and split workload during busy teams in the season.
2014-2015 Spray Ground, 1385 Broadway, New York
Operations
Order Entry- 1 division.
Allocating and invoicing orders.
Electronic Data Interchange (EDI)receipt of orders.
Updated and maintained files.
Answered phones.
Ongoing communication with the warehouse to keep track of shipping and logistics.
2009-2014, Cherry Stix Ltd., New York
Billing manager
Processed invoices for 6 divisions.
Prep shipping labels and bills of ladings for warehouse.
Performed daily updates and report printing.
Communicated with network affiliates regarding accounts.
Customer Service- assisted customers regarding the status on outbound freight.
Performed monthly closings and reports.
Transmitted daily sales totals to bank.
Provided proper bank statements for auditors at year-end.
Send and receive orders, correspondence via Electronic Data Interchange (EDI).
Input new styles and quantities in the system that were received from overseas.
Prepare and transferred label files via the FTP site.
Maintained office equipment arranged for repairs when necessary.
Troubleshoot data communication systems.
Maintained supplies and equipment, kept inventory of office supplies.
Assisted sales with entering special customer requirements.
Oversee daily back-up of UNIX system.
Provided ongoing training for new employees.
Assist office programmer in devising and implementing programs to facilitate workloads.
Sent daily work packages to 4 warehouses.
Technical Skills and Special Skills
Microsoft Word, Excel, AMT/ORION system, Unix system, Typing 50 wpm, Bilingual- Spanish speaking,
Zebra label printers, Genicom invoice and label printers, Lexmark printers.
Personal
Hard-working, Team player, reliable, responsible, dedicated, organized, and detail oriented.
Education
High School Diploma
Reference: Available upon request
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