Systems Operator Customer Service
Resume:
Kenneth Hinson
Jacksonville, Florida ***** 904-***-**** *************@*****.***
Operations Manager – Program Leadership and People Management
Revenue Maximization Training & Development Quality Control Inventory Management
PROFESSIONAL SUMMARY
Results-driven and dedicated Sales and Business Operations Manager with over 20 years of track record in leading sales operations, inventory management, team training, business audits, marketing, technical support, and customer service. Track record of designing and conducting a comprehensive training program to ensure the organization meets industry standards. Ability to manage operations, supervise employees, lead program initiatives, and help facilitate team training and development. Proven success in fast-paced business environments and expertise in sales and revenue maximization.
CORE COMPETENCIES
Business Operations
Project Management
Sales Budget and Forecast
Program Development
Client Support
Supplier Coordination
Performance Evaluation
Receiving Management Inventory Control
Sales Leadership
Team Management
Warehouse Management
CAREER HIGHLIGHTS
Strategically planned and established sales goals and planned to ensure that each team member contributed to the overall store objectives. Strives to achieve 100% of the monthly and annual sales goals.
Consistently achieved a perfect 30 score as an Associate for the last eight years and associate of the year for 2000.
Served as a team for the expansion of frozen food, dairy, and layout of the warehouse and selecting patterns.
Scored perfect scores in internal audits. Planned and developed databases that rolled out to all the divisions.
Designed and conducted training classes for inventory associates on proper reason code usage for adjustments, audit process, and Dallas receiving classes for all the managers in Perishable Warehouse.
PROFESSIONAL EXPERIENCE
Publix 1988 – Current
Front Line Manager
Supervise daily operations of the Produce Shipping and Receiving Department. Manage employees’ daily activities and ensure meeting of goals and deadlines. Monitor employee performance to ensure they are meeting company standards.
Coordinate with other departments or managers to ensure that projects are completed on time and within budget. Train new hires on company policies and procedures to prepare for the new job.
Coach/train teams on product knowledge, company policy, and procedures; motivate the team to exceed goals and develop professional sales habits; resolve problems promptly.
Plan growth of market share, sales, and contribution; budget and forecast sales of products.
Handle the development of all Produce associates, performance evaluations, safety meetings, and deal with store discrepancies; manage associate’s indirect time and ensure productive work hours with less overtime.
Dallas Systems Operator
Developed the new Produce pallet-selects program and saved 10,000 to 15,000 cases per week. Created a D.O.’s and Inventory automated Produce report for daily changing produce department. Utilized knowledge in functions of inventory specialists and Distribution operators of WMS. Led as an expert user of Dallas Warehouse Management System.
Direct Re-racking project in Fresh Product warehouse expansion and developed Fresh Pack wires on systems.
Designed and developed error-free transfer documents for inter- warehouse transfers.
Built and maintained close communication with buyers and coordinated with buyers, receivers, inventory specialists, and shipping Associates to ensure timely and accurate handling of distribution products.
Supervised training of system users, including receivers, motor drivers, inventory specialists, distribution operators, and verification associates. Communicated with warehouse receiving and shipping departments.
Previous Roles: Produce Shipping and Receiving Manager; Dallas Systems Operator; and handled multiple roles in Publix
TECHNICAL SKILLS
Computer Systems: CICSB2 (Marwood, DCS2, SAR1), EMC2, Symbol RF/Handheld, Dallas/EXE System
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