Customer Service Desktop Support
Resume:
Maureen Ridlon
Customer Service Specialist
Hyde Park, MA 02136
********@*****.***
Authorized to work in the US for any employer
Work Experience
Distribution Specialist
MFS Investment Management - Boston, MA
June 2005 to June 2022
In charged of processing assets and transactions on a daily basis. Customer service helping customers with information. Data input using Sales Support system Sales connect. Used C360 Sales system. Took several classes in Diversity, Public speaking, Word/ Windows. Outlook and Lotus Windows 10 &11. Support backup for Senior Rep moving and merging trades to correct firms. Worked remotely for 2 years independently. Some excel training.
Client Journey and how clients experience MFS
Description.
Demonstrate interest, commitment and learning the client journey with a key focus on how clients experience. This could include but is not limited to: engaging in conversations about the MFS client Journey, understanding moments that are most impactful to our clients on the jour- ney, developing further insights on how your role is aligned with the client Journey and impacts the client experience.
Engaged in a minimum of 5 hours of Del activities to continue to educate myself. Education
High school diploma
Girls Catholic - Malden, MA
September 1977 to May 1981
Skills
• Customer service (10+ years)
• Computer skills (10+ years)
• Windows (10+ years)
• Operating Systems (5 years)
• Sales Support (10+ years)
• Help Desk (1 year)
• Desktop Support
• Microsoft Windows Server (10+ years)
• Remote Access Software
• Communication skills
Contact this candidate