Maureen Ridlon

Customer Service Specialist

Hyde Park, MA 02136

adsr6x@r.postjobfree.com

+1-617-***-****

Authorized to work in the US for any employer

Work Experience

Distribution Specialist

MFS Investment Management - Boston, MA

June 2005 to June 2022

In charged of processing assets and transactions on a daily basis. Customer service helping customers with information. Data input using Sales Support system Sales connect. Used C360 Sales system. Took several classes in Diversity, Public speaking, Word/ Windows. Outlook and Lotus Windows 10 &11. Support backup for Senior Rep moving and merging trades to correct firms. Worked remotely for 2 years independently. Some excel training.

Client Journey and how clients experience MFS

Description.

Demonstrate interest, commitment and learning the client journey with a key focus on how clients experience. This could include but is not limited to: engaging in conversations about the MFS client Journey, understanding moments that are most impactful to our clients on the jour- ney, developing further insights on how your role is aligned with the client Journey and impacts the client experience.

Engaged in a minimum of 5 hours of Del activities to continue to educate myself. Education

High school diploma

Girls Catholic - Malden, MA

September 1977 to May 1981

Skills

• Customer service (10+ years)

• Computer skills (10+ years)

• Windows (10+ years)

• Operating Systems (5 years)

• Sales Support (10+ years)

• Help Desk (1 year)

• Desktop Support

• Microsoft Windows Server (10+ years)

• Remote Access Software

• Communication skills