Customer Service Administrative Assistant

Maria E. Olmos-Avila

Phone:626-***-**** Email: *.*******@*****.***

Meticulous and Professional credited with strong ability to organize, plan and execute events, projects and administrative duties. Capable of managing multiple projects simultaneously with superb time management, problem solving and troubleshooting skills, possess the ability to tactically prioritize assignments. A self-motivated individual who delivers results with minimal supervision and limited resources; and solid ability to create a collaborative work environment ensuring the organization’s business objectives are met.

Core Competencies

Bilingual English/ Spanish

Customer Service Excellence

Reporting & Documentation

Logistics & Facility Scheduling

Planning & Tracking Protocols

Strategic Planning & Business

Proficiency: Microsoft Office

Analytics

Solid Communication Skills

Professional Experience

Shipment Management Coordinator Ryder Transportation (via AppleOne Staffing) Victorville, CA 2014-present

Interface with the client, customers, planning, and operations groups to ensure superior customer service

Solely responsible for scheduling of approximately 550 loads daily

Ensure level loading of 189 appointments daily in Victorville and 45 appointments daily in Kent

Maintained multiple database of trucking companies, locations, and contacts in Access and Excel

Support the Account Lead with daily operations

Distribution Center Coordinator PPG Industries Fontana, CA 2008 - 2013

•Maintain proper shipping documentation for all warehouse shipments

•Invoicing and collections updated pricing to include freight charges for direct and overseas container shipments, truckloads & LTL loads (30-35 truckloads & 45-50 LTL’s per day)

•Manage data management for all incoming orders (100-150 orders per day)

•Process all order change request: quantity, consignee, carrier preference & urgency

•Run reports for orders are processing along with filing and other clerical task

•Detail in the examination and review of documents such as: invoices, bills of lading, and shipping statements

•Reconciliation of all carrier invoices, inventory control, providing information to supply chain on inventory levels to be replenished

•Screen candidates, set up interview for new hires, create orientation packets and conduct orientations (3-5 per week)

•Answer and route all incoming call and act as main contact point

On-Site Administrator Select Staffing Rancho Cucamonga, CA 2007 - 2008

•Setting up all new hires and conducting employee orientations for associates starting on job assignment (20-35 employees per week)

•Skilled in payroll for a total of 290 employees on a weekly basis

•Facilitate safety meetings for employees

•Administrative expertise such as: ordering safety supplies and office supplies

•Charged with reports and documentation such as: employee hours, and employee activity

•Served as a backup receptionist when needed

Dispatch/Trucking Operations Alto Systems Pomona, CA 2006 - 2007

•Oversaw of dispatching drivers ensuring proper delivery times (9 drivers)

•Scheduled pick-up and delivery through excellence in communication with clients

•Maintained the dispatch board as well as doing all the LTL and TL routing

•Charged with reports such as: driver’s vehicle inspection reports and driving logs are accurate and within compliance

•Liaison for the company in communication with customers

Education & Credentials

Business Administration BA Concentration in Operations Management Devry University Pomona, CA Enrolled

DOT & Haz-Mat Certified Pittsburg, PA 2013

Business Management / Administrative Assistant Certification Received Everest College Ontario, CA 2010

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