Front Desk Customer Service

Walid Abdel Kader Hartani

*** ******* ******

Revere, MA 02150

Contact Information: 603-***-****

**************@*****.***

EDUCATION:

Central High School, Manchester, NH (9/2015 – 5/2018)

GED Certificate: Passed (2020)

WORK EXPERIENCE:

Dunkin Donuts Team Member, Manchester, NH (01/2017 – 02/2018)

Part Timer Worker- Provide fast, friendly customer service to all guests, operated a POS system by taking orders and collecting payment, prepared and packaged customer orders to their satisfaction, cleaned and prepared cooking and prep areas, operated coffee and sandwich equipment.

Double Tree Hilton Hotel, Manchester NH (04/2018 – 03/2020)

Front Desk Agent- Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotel's amenities. Take payment from customers. Respond to guests' issues and complaints in a friendly, timely manner.

Home Depot, Chelsea, MA (05/2020- (12/2021)

Stocker- Stock and arrange items on shelves neatly, read and update inventory reports, report damaged merchandise to managers, label items with the correct prices, create special displays for promotional items.

Hamouda Barbershop, Revere, MA (01/2019– 05/2022)

Part Time Barber- Cutting, trimming, tapering and styling clients' hair. Providing beard and mustache trimming or shaving services.

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