Customer Service Quality Manager

Marisa Alonso

C: 219-***-**** ********@****.*** www.linkedin.com/in/marisa-alonso

Ormond Beach, FL.

Summary

World Class Customer Service and Order Fulfillment Expert with extensive emphasis for owning the process from signature to delivery. Managed complex and changing delivery timelines. Mastered product, competitive and technology landscapes. Leveraged creative product sourcing solutions. Highly responsive and effective at assessing client needs. Developed rapport with leadership and clients through expertise, candor and accountability. Major coordination with multiple departments.

Professional Experience

ArcelorMittal USA

Fortune 500 company and World’s largest Steel Company-East Chicago, IN

World Class Customer Service and Order Fulfillment 2006-2020

“Business Owner” of process from signature to delivery

Maintain PO order entry to delivery

Build Professional Relationships and Self-Motivation

Monthly MRF goals for Billings & on time deliveries

QA assurance

Ongoing training and Development

Silverline Windows

Window Supplier in Lansing, IL

Customer Service Manager 2000 - 2005

Monthly Most Recent Forcast goals for Billings & On Time Deliveries

Managed Internal Resources & Subordinates

Project management & Deadlines

University of Chicago

Art Department

Medical Artist 1990 - 1992

Worked closely with Physicians & Researchers

Schematics for Medical Journals

Artist for Wyler’s Children Hospital

Education

Loyola University Chicago Chicago, IL

Ivy Tech Crown Point Indiana Phlebotomy and CNA Certification Dec 2021

BA in Arts Medical Illustration combined with Pre-med

Bishop Noll Institution Graduated 1982

Awards & Recognition

AWMI Board Member – 2007-2018

Selected for ArcelorMittal Leadership Coffee Book, a publication highlighting with exceptional leadership qualities in 2009 & Letter from Mr. Mittal – Leadership with AWMI (Association of Women in the Metals Industries)

Miss Congeniality - Emphasis on Teamwork & Respect for Culture & Diversity

PADI Diver

References:

Shameca Noland- Customer Service Manager ArcelorMittal

219-***-**** *******.******@*************.***

Dr. Roger Garcia- Google Quality Manager

408-***-**** *****.*********@*******.***

Anita Miranda – VP Bank of America

219-***-**** ******@*******.***

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