Customer Service Representative
Resume:
MARIE’FLORENCE ST PHARD
Email: *********@*****.***
Houston Texas
WORK EXPERIENCE
Pharmedium March 2016 -December 2021
Production Tech1 New Jersey’s
• Complied with Current Good Manufacturing Practices (GMP), Standard Operating Procedures (SOP), and safety polices while performing all job duties.
• Cleaned packaging and production areas and equipment and documents it in appropriate logbooks.
• Completed documents and tasks necessary to swab equipment and/or areas.
• Performed inspection of unit doses for all products.
• Followed cleanroom procedures and attires
Customer service representative-2019present
From home
Customer Service Representative with over 3 years of experience in telephone
customer service, including sales, tech support, and customer care. Familiar
with major customer service software, conflict resolution, and possess a
positive attitude. Aiming to use my proven skills to effectively fill the
managerial role in your company.Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Memorized entire line of company products and services, including prices and
special discounts
Provided basic technical support for clients on a wide range of company
products, resolving issues at a 90% rate
Remained courteous and calm, even during moments of customer
Dissatisfaction. Handle 90+ calls daily, with duties including signing up new customers,
retrieving customer data, presenting relevant product information, and cancelling services.
McDonald’s 2013-2014 Delaware
This was my first job throughout high school maintaining a positive attitude, presenting excellent customer service, as
well as ensuring that orders were accurately and quickly assembled,
Additionally I was tasked with training new crew members to be fast, accurate, and friendly.
Within 3 months of hire at this job, I was given the opportunity to train the incoming crew
members.
Took opportunities to properly learn every position they had to offer.
The entire time I worked for McDonalds I was not once written up, nor was I late.
Skills Used This job gave me the window to use, while also developing, my customer service
skills.
Was able to properly open the store in the window I was given, as well as keeping my pace up
for all of my shifts to make sure that I met customers expectations,,
QUALIFICATIONS
Attention to detail Analytical skills Organization Spreadsheet proficiency CRM systems, Knowledge of tax regulations Proficiency with specific software (e.g., Intuit QuickBooks Online, FreshBooks) Financial reporting and budgeting Communication Customer service Motivational and leadership skills Project management Negotiation skills Compliance and oversight Organizational abilities Financial analysis and reporting Communication Flexibility Product/service knowledge Conflict resolution Positivity Active listening skills Organizational abilities EfficiencyYears’ experience working as a pharmaceutical,Experience in making marketing report Customer service sale experience
EDUCATION
Carver Middle school 2007-2010 High School of Diploma graduate
Dover high school Dover Delaware 2010-2014 /Harris school of business 2014-Wesley college New Jersey2016- VOLUNTEER EXPERIENCE OR LEADERSHIP
Volunteer at senior home every holiday and the Salvation Army, certified by the New Jersey nursing's board as a home health aide. Promoted to this position after just 5 months by the excellent job performance. Won employee of the month twice for my one and half year stay at pharmedium
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