Mina Massey
Kitchen Help
Providence, RI *****
***************@***********.***
To secure a challenging position in which I can utilize the knowledge, skills and experience I have obtained to provide professional and friendly customer service, resolving issues and ensuring high levels of customer retention.
Work Experience
Nutrition and food
VA hospital - Providence, RI
January 2020 to Present
Serve meals to patients. Wash dishes, pots, floors, and delivery trucks. Dietary Aide
Wingate Residence on East side - Providence, RI
March 2019 to November 2019
Dietary Aides are responsible for the preparation and handling of food created by chefs. Additional duties include serving meals to patients and residents, stocking inventory, recording meals served, monitoring food temperatures.
• Set up tables in dining areas
• Constantly pay attention to cleanliness and order
• Clean food stations
• Deliver dishes and trays to assigned times and places
• Take down dining areas and collect plates, glasses etc. Cashier
Dunkin Donuts - Providence, RI
January 2019 to February 2019
* Receive and process customer payments by cash, credit card or automatic debits.
* Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
* Prepared foods, such as muffins, biscotti, or bagels.
* Serve food, beverages, or desserts to customers in take-out counters setting.
* Clean tables or counters after patrons have finished dining.
* Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom.
Delivery Driver
Catering Gourmet - Providence, RI
May 2018 to October 2018
Providence, R.I.
May 2018 to October 2018 * Delivering Prepared food to retail accounts through Rhode Island and Massachusetts.
* Ensure the order is complete upon leaving Catering Gourmet, and arrives at final destination in original intact condition * Reading Catering Orders and Retail Invoices * Provide exceptional customer service and develop relationships with customers and familiarity with logistics of delivery locations Food Services Attendant / Food Preparation
Our Lady of Fatima - North Providence, RI
February 2016 to April 2018
North Providence, RI
February 2016 to April 2018
* Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
* Store food in designated containers and storage areas to prevent spoilage.
* Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
* Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.
* Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
* Add cutlery, napkins, food, and other items to trays on assembly lines in hospitals, cafeterias, airline kitchens, and similar establishments.
* Load dishes, glasses, and tableware into dishwashing machines.
* Remove trash and clean kitchen garbage containers. Package Handler
United parcel Services - Warwick, RI
November 2013 to December 2013
* Physically load and unload packages (50 lbs. or more) for shifts of approximately 4 to 6 hours in a fast paced environment.
* Sort packages of varying sizes and weights by hand.
* Scan packages and placing packages in designated delivery areas / trucks. Assistant Manager
Subway Ronit Corporation - Providence, RI
2004 to 2012
* Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality
* Maximize store sales goals versus budget, including participation in marketing programs * Train, monitor, and reinforce food safety procedures * Work with the leadership team to meet sales goals
* Manage food and labor costs * Monitor food inventory levels and order product when necessary * Manage crew member employees in a manner that encourages them to grow with the company and reduce turnover * Interview, hire team members and provide proper training for team members * Ensure continual improvement of Quality, Service, and Cleanliness Education
Certification
Genesis Center - Providence, RI
2016
General Educational Development
YMCA Adult Learning Center - Providence, RI
2000
Skills
• Cashier, Energetic, Self motivated, Food prep, Food service, Fast Food, Team member, Customer service, Team leader (10+ years)
• Dietary Aide Experience (7 years)
• Coffee Experience (4 years)
• Environmental Services (6 years)
• Catering (10+ years)
• Food Production (10+ years)
• Food Safety (10+ years)
• Packaging
• Food preparation
• Kitchen experience
• Sanitation
• Food processing
• Cooking
• English
• Cleaning Experience
• Leadership
• Van driver
• Driving
• Van driver
• Customer service
Certifications and Licenses
Driver's License
February 2019 to February 2023
Assessments
Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Cooking Skills: Basic Food Preparation — Proficient December 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Food Safety — Highly Proficient
December 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Direct Care — Proficient
December 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Food Service: Customer Situations — Highly Proficient December 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Delivery Driver — Highly Proficient
December 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Food Safety — Highly Proficient
December 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Cooking Skills: Basic Food Preparation — Proficient October 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Delivery Driver — Familiar
October 2020
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Workplace English — Proficient
November 2020
Understanding spoken and written English in work situations Full results: Proficient
Food Safety — Expert
November 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Expert
Work Motivation — Expert
November 2020
Level of motivation and discipline applied toward work Full results: Expert
Work Style: Conscientiousness — Highly Proficient
November 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Cleaner fit — Proficient
January 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Food safety — Expert
November 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Expert
Food service: Customer situations — Highly Proficient January 2021
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient
Cooking skills: Basic food preparation — Proficient October 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Servsafe
Alzheimer certified
Environmental services
Dietary assistance
Homemaker