Customer Service Appointment Setter

**** ******* ***** 210-***-****

San Antonio TX **********@*****.***

78245

Tania M. Caldera

A position with a dynamic and forward moving company. Desired position will provide a mutually beneficial relationship and will effectively utilize my experience.

EDUCATION:

1999 - 2003 John Marshall High School San Antonio TX

High School Diploma

2007 - Current San Antonio College San Antonio TX

Pre - Nursing

WORK EXPERIENCE:

2005 - 2009 Bogeys Night Club Administrative Assistant San Antonio TX

Duties: Payroll for all employees, Accounts payable, invoices, Quick books

2005 - 2012 Bogeys Night Club Front Door Cashier

Duties: collect door fee, customer service, handle customers on a first hand experience.

Reason for leaving: The business closed down and is no longer open for service.

2012- Seasonal Bath & Body Works Sales Associate

Duties: Customer Service, Cashier, over night stocking of merchandise

Reason for leaving: Job was only a seasonal position

April 2012- April 2014- Xerox Company Customer Sales Assistant

Duties: Renewals of Sams Club Membership, Appointment Setter, Customer Service Assistance, Floor Walker (monitoring and managing other employees work and service to our clients).

Reason for leaving: I was 7 Months pregnant and put on bed rest per doctors orders.

January 2015 - April 2015 - Levy restaurant Att center

Duties: customer service, hostess,

Reason for leaving: This was a seasonal job with the San Antonio Spurs. Once the season was over my job was done for year.

October 2017- November 2018 - H-E-B

Duties: deli prep, customer service

Reason for leaving: I was working overnight and needed a daytime schedule.

January10, 2019- August 2020- Conns Home Plus

Duties: Collections specialist- Customer service

Escalations agent

May 2020-Current

Aetna/Cvs - Medicare benefits specialist

Duties: Benefits, billing,claims,appeals,grievances.

REFERENCES:

Irma Martinez -levy manager - 210-***-****

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