Client Services Professional

E L I Z A B E T H A . O Z O A

SEATTLE, WA ***** *******@*****.*** 708-***-****

E D U C A T I O N

COLUMBIA COLLEGE CHICAGO ‘ 10

B.A. Journalism (Concentration: Reporting on Health, Science & the Environment) E X P E R I E N C E

CLIENT SERVICES ASSISTANT NOV ‘21 – PRESENT

Sound Mental Health - Capitol Hill SEATTLE

+ EXECUTE front office duties by answering multiple telephone lines, scheduling prescriber appointments, client intakes, and providing administrative support to clinical staff

+ RESPOND courteously to client and visitor requests, and assist in connecting them to the appropriate team members and services in an expeditious manner

+ ENSURE financial eligibility by processing insurance verification for clients via Provider One DATA ENTRY SPECIALIST MAR ‘19 – MAR ‘21

Appen Butler Hill REMOTE

+ PROCESS high-quality auditing of datasets for a leading global social media platform

+ EVALUATE and assign datasets to predefined classifications and subtopics

+ IMPROVE algorithms for natural language processing and AI machine learning software GUEST SERVICES AGENT SEPT ‘17 – MAR ‘19

Hosteling International USA SEATTLE

+ WELCOME, register, orient, supervise guests & groups as first point of contact

+ REPRESENT Hostelling International USA in a positive manner, providing information about the hostel & area to guests & community members

+ PROMOTE hostel sponsored activities such as walking tours, pub crawls, and meetups CANVASS FIELD MANAGER JAN ‘15 – MAR ‘19

Greenpeace USA NY, SF & SEATTLE

+ ORGANIZE & hold staff accountable for organizational policies & procedures

+ TRAIN new canvassers to perform effective, high-quality community outreach

+ COORDINATE with Canvass Director Staff to meet campaign fundraising goals ORDER PURCHASING CLERK DEC ’12 – JAN ‘15

Ross Stores – NYHQ Buying Office NEW YORK CITY

+ DATE ENTRY daily & quarterly purchase orders for domestic & imported products

+ MANAGE merchant order reports, purchase order reports, & item sales reports

+ MAINTAIN positive relationships with international vendors via e-mail correspondence C O R E C O M P E T E N C I E S & S K I L L S

+ Average Typing Speed: 75wpm

+ Mac OS X / Windows PC

+ Adobe InDesign CS for PC / Mac

+ Microsoft Office Suite (Excel, Word,

PowerPoint) for PC / Mac

+ Proficiency in: Tessitura, Asana,

Salesforce, Constant Contact, Basecamp,

Avatar

+ Intermediate knowledge of HTML/CSS

+ Upbeat, friendly demeanor

+ Astute interpersonal skills

+ Exceptional sales acumen

+ Familiarity with several POS systems,

including Square, Micros, ASSD

+ Reliable, flexible availability

R E F E R E N C E S

DEVLIN O’NEILL

GREENPEACE HQ

PH: 424-***-****

GUSTAVO AMJAR

HOSTELING INTERNATIONAL USA

PH: 415-***-****

ERIC SHROPSHIRE

CREATIVE QUADRANT

PH: 312-***-****

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