Customer Service It Support

TERRY SMITH TECHNICAL PROFESSIONAL *

TERRY SMITH

Ph: 980-***-**** Email: **************@*****.*** Location: Charlotte, NC Technology professional with a successful record in collaboration technology within enterprise environments. Skilled in leveraging cross-functional teams to complete and support projects. Adept professional with experience working in cloud, & and high-pressure environments

PROFESSIONAL SKILLS

Customer Service

Technical Support

Analytical

Problem Solving

Team Building

Project Management

Process Development

Business Development

Planning Strategic

Training and Development

Agilist-Scrum

TECHNICAL SKILL

MS Office Suite

Office 365

PowerShell

Azure AD

SharePoint online

End-user support

OneDrive, Yammer, Teams

ServiceNow, Remedy Ticketing

Zoom, Go-to meeting

Windows 7,8.1, 10

Application support

IT Hardware, VPN

System & Networking

Power Automate

Power Apps

CAREER H I G H L I G H T S

SharePoint Admin/Analyst (contractor) 2020-Present Lowes – Charlotte, NC

• Managing lists / libraries / sites: Including user permissions and SharePoint governance

• Manage Office 365 environment security, health also set- up SSO and MFA

• Set-up SharePoint online training and adoption for end users

• Design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer

• Perform new user Onboarding that included Role Based Access for the user

• Manage internal SharePoint projects mostly focused on Human resources and Business development projects

• Provide coordination and support for a wide range of IT Administrative tasks, trouble ticket reporting, and project monitoring between departments and IT Support

Management.

• Administered and monitored schedules, projects, and tasks or internal teams

• Set-up security groups in Azure AD and user management.

• Set up new users and reset passwords and assigned new licenses.

• Performed Online application repairs for the Office 365 utilizing RCA, SARA, Off Cat

• Ran SharePoint data reports of usage and security the informed stake holders

• Provides troubleshooting support for SharePoint, resolve production problems, and provide production and

technical support

TERRY SMITH TECHNICAL PROFESSIONAL 2

Cloud Application Analyst (Contract) 2021-2016

Carewell – Charlotte, NC

• Provide coordination and support for a wide range of IT Administrative tasks, trouble ticket reporting, and project monitoring between departments and IT Support Management

• Work on various projects related activities in an operation, service support or product fulfillment oriented.

• Set Azure AD security groups in Azure Ad the assigned groups to SharePoint Owner and Member groups for SharePoint management and governance

• Provided technical support for the end-users that included application access and application training for Office 365 including SharePoint Online, Skype for business

• Gathered project requirements from stakeholders and worked to with engineers to deploy technical projects

• Analyzed and propose KPI Improvements in line with the overall objectives

• Placed new/designated employees in groups, created groups and Set-up Distributions groups

• Provided technical support for the end-users that included application access and application training for Office 365 including SharePoint Online, Teams, OneDrive

• Performed Online application repairs for the Office 365 utilizing RCA, SARA,

• Analyzed user requirements in coordination with the business requirements.

• Created sites and subsite also configured third party Line of Business applications like DocuSign, Dropbox.

EDUCATION & TRAINING

• Gaston Community College Applied Science Program

• Microsoft Office 365 Training- Microsoft Certificate

• Microsoft SharePoint Training- Microsoft Certificate

• Microsoft Security and Compliance Training- Microsoft Certificate

• Microsoft Teams Training-Microsoft Certificate

• Certified Scrum Master- Scrum Institute

Contact this candidate