Station Manager Operations
Resume:
MATTHEW BOWMAN
*** ******* **., **** ***., PA ***08
**************@*****.***
OBJECTIVE
To secure a challenging position with a reputable organization that allows me to expand my learnings, knowledge and skills all while being able to apply my experience from previous employment.
EXPERIENCE
Amazon
Operations Manager August 2020 to Present
Lead large scope projects with building and regional impact
Build and execute productivity plans through forecast reviews, determining productivity requirements
Manage safety, quality, productivity and customer delivery promises
Collaborate with all support teams to meet business objectives
Support, mentor and motivate salaried and hourly work force.
Oversee operational teams of up to 500 employees including hourly and salaried leaders.
DHL Express
Station Manager December 2015 to August 2020
Provide professional operational and management support to entire staff
Work with Labor management and Local Union to negotiate CBA.
Ensure Safety, Security, Global Regulatory and company policies are communicated and followed
Develop operational and financial plans and budgets based on company goals and objectives
Collaborate with Sales Management to promote strong sales growth
Ensure compliance with import/export regulations, duties and tariffs
Responsible for hiring, coaching and developing team
Assign work, set completion dates, review work and manage performance in accordance with organizational policies, procedures and performance management processes
Clean Care Textile Systems
Director of Service Operations January 2010 – December 2015
Provide professional operational and management support to entire staff
Work with Labor management and Local Union to negotiate CBA.
Oversee top 50 revenue customers in the tri state area
Collaborate with Sales Management to promote strong sales growth
Work closely with 5 District Managers to ensure customer relationships and built and maintained
Review all customer contracts to ensure accuracy and transparency
Work closely with VP of Operations on union contract negotiations
Oversee multiple company acquisitions in which smaller companies were purchased
Clean Care Textiles Systems
District Manager – April 2004 January 2010
Provide operational and management support to entire staff
Oversee 10 Route Service Representatives
Responsible for maintaining the highest levels of quality and service the industry has to offer
Build and maintain relationships with new and existing customers within a designated territory
Completed an entire reroute structure of the company to ensure maximized production and revenue all while minimizing costs (i.e. overtime, fuel consumption and vehicle expenses)
FedEx Ground
Operations Manager June 1998 - April 2004
Provide operational and management support to entire staff
Supervise 20 Independent Contractors to ensure company policies are followed
Maintain safety and security policies
Responsible for DOT files and upkeep on maintenance
Coordinate the loading and unloading of 1.5 million packages annually
Responsible for hiring and training of all new package handlers
Track and communicate company KPI’s and how the team would perform on a daily basis
EDUCATION
Saint Vincent College
Latrobe PA 1994 – 1998
Bachelor of Science in Finance
Concentrations in Finance and Business Management with a Cumulative GPA of 3.0
AWARDS AND ACKNOWLEDGEMENTS
Completed a 6 week 21st Century Management class with a concentration in Leadership and Respect with Results mentality in 2017
FedEx Ground Employee of the Month April 2001
FedEx Ground Central Region Wall of Fame Winner April 2001
Certified CAT6 Hazardous Materials
Proficient in all Microsoft Office and Windows based programs along with extensive knowledge of Salesforce.
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