Customer Service Representative

Ramirez, Jesus

Phone: 909-***-****

E-mail: ******@*****.***

Objective Summary

Eager to take the experience I have attained to a higher level in the administrative and accounts payable field. I have confidence in my ability to manage multiple alphanumeric data entry projects with a kin scene for efficacy.

Experience

Accounts Payable Assistant ([5/17/2022] – [Present])

Modern Space Pacific Services (611 S Palmetto Ave, Ontario CA 91762)

Carlos Diaz, Controller [909-***-****]

Process approx. 80 invoices daily. This consist of 3-way matching to item receipt & PO alongside packing slip if possible and entering invoice information to QuickBooks.

Ensure all invoices and item receipts are matched and entered no more than 5 business days from receiving the document.

Generate unpaid bills report to identify all the vendors whose net terms are coming to a close and identify the dollar value summary of the next payment run.

Process all ACH, EFT, or check payments and monitor Bank accounts balance.

Enter payments in QuickBooks in order for QuickBooks to reflect bank activity. This is through the PayBills or Write Check feature in QuickBooks.

Once payment has been processed and confirmed, send payment remittance to the customer/vendor.

Maintain positive relations and communication with the customer to provide a sense of visibility on upcoming payments.

Research transaction history to ensure QuickBooks mirrors the customer’s most recent statement.

Customer Service Representative ([10/18/2021] – [3/18/2022])

Elite Comfort Solutions (1990 S. Vintage Avenue, Ontario CA 91761)

Justin Cunningham, CSR Manager [704-***-****]

Review emails to prioritize daily tasks

Review allocation upon receiving purchase orders to provide confirmation.

Keep track of inventory for each customer and alert the team once inventory runs low.

Provide daily updates to customers.

Assist in the development of new accounts/vendors for the customer.

Process orders utilizing Microsoft Dynamics 365.

Shipping Clerk (3/8/2021 –8/13/2021)

Regal Beloit (3505 E Francis St, Ontario, Ca 91761)

Wilton, Manager [219-***-****]

Pull up RK reports that indicate on-time delivery. Review and address any discrepancies in the report.

Process the shipping and receiving of the 3PL in San Diego per email request and validate inventory by creating a pivot table from the exported data of the two systems in use.

Process all end-of-day billing for the onsite location. Closing all orders on Oracle and Ship Exec.

Production Analyst (1/1/2011 –7/29/2020)

Howmet (10601 Beech Ave, Fontana, Ca, 92337)

Sarah Krzyzanowski, Back End Manager [714-***-****]

Generate and maintain a Line of Balance spreadsheet on critical accounts and email all updates to corresponding personnel/departments while providing updates to CSR and customers.

Assist in generating nonconforming reports utilizing inspection reports in the company’s QPULSE system.

Manage the company’s $12M average shipment goal through its ship list webtool that is based on manufacturing capacity and constraints.

Create Excel reports highlighting the jobs needed for shipment each week/ month and send them to management & supervisors collaborating to ensure shipments.

Education

Fontana High School (6/15/2005])

•High School Diploma

•Some College with a focus on business administration

Skills

•Well-versed in Outlook, Word, and Excel. Capable of typing 40 WPM. Adaptive person, diligent, goal-oriented, and trained to perform each task required with an open mindset for improvement.

Contact this candidate