Support Representative Service

Daniel Johnson

Technical Support

Ashland, OR ***20

******@**********.***

+1-541-***-****

I have done a few jobs for a couple different companies mainly focusing on technology. Some of these include Elgato and Bluejeans Network and i helped many users with their questions concerns or other pressing issues.

Authorized to work in the US for any employer

Work Experience

Technical Support Representative III

BlueJeans Network - Roseburg, OR

March 2018 to September 2021

I'm a technical representative for Bluejeans support. I work in our premium support where I handle cases with our more high end accounts to assure they get the support they need. Have azure experience as well as experience working with high end IT to configure their network to work well with us Supervisor/Manager

DQ Grill & Chill Roseburg OR - Roseburg, OR

2015 to July 2018

I have done a range of work ranging from grill and cashier to doing maintenance on the building. I'm in charge of making sure to do tills after my shift and making sure everything's running smoothly. I have also helped train multiple new workers in varying positions and had to help any customer with any problems they may have had with our service.

Cashier/Food Prep

Roseburg Pita Pit OO

2013 to 2014

I was a prep in the back and did most of my work there with me helping up from when needed. I had to deal with making sure to have enough stock on time for when we needed it and making sure every thing in the back was clean enough for closing.

Education

Diploma

Roseburg High School

2013

Skills

• client relations (4 years)

• Credit (2 years)

• Credit card (2 years)

• POINT OF SALE (2 years)

• POS (3 years)

• Technical Support

• Help Desk

• AWS

• Azure

• Public Relations

• Active Directory

• PowerShell

• Microsoft Windows Server

• Microsoft SQL Server

• LAN

• DNS

• Computer Networking

Assessments

Technical support — Proficient

February 2021

Performing software, hardware, and network operations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

● Trusted key holder

● Exceptional communication skills

● MS Windows proficient

● Technical service representative skills

● Strong client relations

● Credit card processing

● Wide breadth of direct telephone use

● POS systems expert

● Training development aptitude

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