Elaine L Minier

**** **** **** ** #***

Raleigh Nc 27613

804-***-****

adsqv3@r.postjobfree.com

Skills

Intermediate computer skills, work, email, and excel.

** ***** ********** ******* **** the public.

10 years call center experience, inbound and outbound calls.

Friendly and outgoing.

Excellent communication skills, research and issue resolution skills.

Quick learner, detail oriented and well organized.

Experience

January 2, 1978 to September 4, 2010. Retired

Pa Department of Labor and Industry

HR Service Center, P O Box 824, Harrisburg, Pa 17108-0824

1-800-***-**** code #1057

Job titles - Interviewer, Adjudicator and Supervisor

Interviewer - completed unemployment benefits claims, answer customers’ questions, processed claims for benefits, directed customers to correct departments to resolve problems.

Adjudicator-Interviewed customers and Employers to resolve problems with Customers’ unemployment claims, resolved the problems and issued eligibility determinations. The work had to meet production quotas and time limits.

Supervisor- supervised and trained adjudicators, resolved personnel problems, clarified Pa Uc laws to help write determinations, directed the production quotas, and time limits, resolved Employers’ problems.

Education

September 1960 to June 10 1966

Millville Area High School, Millville Pa 17846 - Graduated General Studies

September 1966 to August 1967

Bloomsburg University, Bloomsburg Pa 17815 - 24 credits, no degree

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