Data Analyst Customer Service

Danielle Lozzi

NYC/NJ -- 732-***-**** -- *************@*****.***

PROFESSIONAL SUMMARY

Experienced client solutions professional with excellent communication and problem solving abilities. I am currently pursuing a Master of Science in Business Analytics from Rutgers University. Determined to identify and resolve issues within the supply chain and provide outstanding support to my clients and team.

EDUCATION

Master of Science: Business Analytics, Expected in 05/2024

Rutgers University - New Brunswick, NJ

GPA: 4.0

Relevant Coursework: Business Analytics, Fintech and Finance, Financial Data Analytics

Bachelor of Arts: Economics, 05/2021

Rutgers University - New Brunswick, NJ

GPA: 3.20

Relevant Coursework: Financial Economics, Econometrics, Statistics for Business, Microeconomics, Macroeconomics, Forecasting & Big Data, Project Management

KEY SKILLS

Data Analysis Organization/Multi-tasking

Microsoft Excel Problem Solving

Microsoft Power BI Root Cause Analysis

JD Edwards (JDE) Customer Service

QlikView Verbal and Written Communication

PROFESSIONAL EXPERIENCE

June 2021-Current Customer Account Manager-Supply Chain

Innophos, Cranbury NJ

Serve as the primary contact to key clients and ensure excellent account management to customers within the Food, Health and Nutrition team

Review internal account metrics to gain customer insights, perform trend analysis, and uncover new opportunities for growth

Assist Data Analyst in creating dashboards to present monthly and quarterly data to senior leadership

Review production forecasts on a weekly basis to provide account status updates to Sales and Planning

Manage customer orders from order entry to payment in line with performance KPIs

Communicate with warehousing and logistics to obtain paperwork and meet delivery requirements

Identify issues and seek input from others to determine the best course of action and implement solutions

Process customer complaints/inquiries related to returns, credit requests, and non-conformances

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