Center Representative Ticket Agent
Resume:
Hope LeSane
Customer service professional with excellent interpersonal skills. Ability to resolve
customers inquires with minimum supervision.
Brooklyn, NY 11234
*********@*****.***
•
Authorized to work in the US for any employer
Work Experience
Call Center Representative
MEC Distribution LLC - New York, NY
March 2019 to June 2022
• Identified valuable solutions for clients with credit card issues
• Conversed with clients daily, providing high level of respect and patience
• Reviewed information with clients to ensure eligibility
• Identified and enforced best practice of operational efficiency and satisfaction Telephone Operator
Control Office Services - Queens, NY
December 2009 to February 2019
• Answered and processed all incoming calls, requests and questions from customers
• Transferred calls to concerned departments and updated customer information
• Assisted customers with special billing requests Ticket Agent/Customer Service
Delta Airlines - Queens, NY
July 2006 to December 2008
• Greeted passengers upon their arrival at the terminal
• Assisted passengers with ticket purchasing
• Inspected identification credentials of passengers while processing them for boarding passes
• Assessed passenger documents to ensure documents were valid for international travel Maintenance Worker/ Hostess
Laro Maintenance - Queens, NY
January 2006 to December 2006
• Provided upkeep of passenger facilities and terminal areas
• Ensured passenger comfort in lounge area while passengers waited to depart Mailroom Clerk/Receptionist
New York Life Insurance Company - New York, NY
August 1991 to July 2005
• Sorted, metered, and sent mail to appropriate areas
• Accounted for funds spent by paragon machines on a daily, weekly and monthly basis
• Assisted fellow workers in shipping outgoing work via UPS and/or DHL couriers
• Worked in copy/print center making photocopies for different departments within the company Education
Some college
Skills
• Customer Service (10+ years)
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