Front Desk Manager

Michael Illingworth

*** ***** *** ********** ***** 231-***-**** *************@*****.***

Objective

·To constantly improve both in life and as a professional. To lead. To always do all that I can to advance myself and those around me.

Education

DIPLOMA 2007 A.C.E AT TYEE

Skills & Abilities

MANAGEMENT

·I have been a restaurant manager for taco bell or its franchises for eight years. During that time I was tasked with turning around multiple units, opening new stores from the ground up. I have excelled and exceeding company standard/ metrics and always brought in more profit to the bottom line than was expected (EBITDA), I am responsible for all operational responsibilities, scheduling, staffing, training, retention, food orders, customer mania, brand protection, and coaching.

COMMUNICATION

· As a RGM it was my job to constantly communicate with my team as well as customers on a daily basis. When I was front desk manager at America’s Best, my job was to communicate and keep the staff on task as well as to ensure that all of our guests had a great experience in their home away from home.

LEADERSHIP

It was my job to hold myself to the highest standard so that when I expected the same from others they saw me lead by example. I constantly motivated my team to not only reach but far exceed our goals. Won several leadership awards

Experience

RGM TACO BELL. 04/23/2012- PRESENT

Manage shifts, inventory and payroll numbers, scheduling, staffing, training and retention, truck orders, managingnrepairs and yearly budget. Set records in service speed and customer satisfaction. Moved from franchise to corporate and turned two struggling stores into leaders in every category. Including helping to establish one of four future stores in the entire country

FRONT DESK MANAGER. AMERICAS BEST VALUE INN AND SUITES. 08/10/2013-08/03/2014

Manage all staff from front desk to housekeeping. Ensure all guests had a wonderful stay. Schedules and negotiate contracts for extended stays during the rodeo

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