Security Specialist Customer Service
Resume:
MICHAEL MUHAMMAD
*** ****** ******, ******, **, *7565
*****************@*****.***
PROFESSIONAL SUMMARY
Over 25 years of security managerial and supervisory experience. Success in managing 24/7 Global Security Operations and have a track record of being a reliable and committed professional by exemplifying strong communication, research, and organizational skills.
SKILLS
Security Account Manager Forensics Training
Federal Law Enforcement Trained Control Systems
Correctional/Custody Trained CCTV Investigations
Security Operations Center Trained Microsoft Offices
Dispatch / Telecommunications GPS Travel Tracking System
EXPERIENCE
Console Operator 2 – Global Security
RTI International
Durham, NC
Aug 2014 – Present
RTI International is one of the world’s leading research institutes dedicated to improving the human condition by turning knowledge into practice. With a staff of over 3700 people, RTI provides research and technical expertise to governments and businesses in more than 75 countries. As the 3rd shift SOC Console Operator II, my responsibilities are to ensure the safety and security of life and property for a global security network on properties, both local Headquarters and International offices by:
Monitoring and supporting state-of-the-art control systems, which consist of CCTV systems, Drum Cussac (Travel Tracker System), intrusion detection systems, lab monitoring systems, fire, gas, HVAC and Security.
Dispatching and coordinating responding personnel to alarms, events and customer service requests.
B.A.S - Vykon, AMAG, Vesda, Staefa, Media Works, Real-Time Viewer, LPR & Systems Readiness Tests.
Operating Skype, Skype Instant Messaging, digital radios, telephones, and other mass communication software such as VISMO tracking device, a GPS based Travel Tracker system used to locate employees internationally that may be in a crisis or under duress.
Security Specialist / MOD
Washington Duke Inn & Golf Club (High-End Clientele)
Durham, NC
Jan 2010 – Jan 2014
Washington Duke Inn & Golf Club (WADU) is a prestigious AAA Four-Diamond award hotel located on Duke University campus in Durham, North Carolina. As one of the hotel's Security Specialist, my responsibilities consisted of:
Utilizing exceptional customer service skills, provide a safe and secure environment for all internal and external guests and employees at the highest standards.
Presented a professional appearance and demeanor while protecting the assets at the Washington-Duke Inn and Golf Club.
Oftentimes make decisions regarding customer service functions with high profile guests throughout the night
Tactfully and consistently enforced the rules and regulations of the facility.
Account Manager (Temp)
Quintiles Inc.
Durham, NC
Jan 2013 – Jan 2014
Quintiles Incorporated is a Fortune 500 company and world's largest provider of biopharmaceutical development and commercial outsourcing services with a network of more than 32,000 employees in 100 countries. As the Securitas Account Manager at Quintiles' corporate office at Research Triangle Park in North Carolina, my essential functions were to ensure subordinates were following safe work practices, and to ensure compliance with company policies and procedures by:
Managing 25 subordinate officers in securing properties belonging to Quintiles Incorporated.
Managing a 24/7 state-of-the-art monitoring center.
Managing and supervising the production of access badges to all global accounts.
Prepared post orders, ensured adequate staffing, scheduling and training.
Building, improving and maintaining effective relationships with both client employees and guests.
Maintaining knowledge of business operations and human resources administration.
Maintaining the ability to synthesize business/financial data and develop recommendations.
Armed Federal Security Supervisor
US Environmental Protection Agency
Durham, NC
Jan 2004 – Jan 2009
The United States Environmental Protection Agency (USEPA) is an agency of the United States Federal Government that was created for the purpose of protecting human health and the environment by writing and enforcing regulations based on laws passed by Congress. My responsibilities as an Armed Federal Security Supervisor was to:
Schedule and supervise 12 armed subordinate officers to protect life and property on USEPA properties.
Manage operations for a 24/7 state-of-the-art monitoring center.
Receive routine and emergency calls, and dispatch officers accordingly.
Be available for advice in connection with unusual circumstances, investigate and usher case matters through the appropriate channels to ensure adequate dispositions.
Supervise a US Marshal Detail with the objectives of maintaining inmates in a secured environment under US Marshal Jurisdiction.
Operations Manager
The Wackenhut Corporation
Raleigh, NC
Jan 1998 – Jan 2004
The Wackenhut Corporation at one point was the second-largest security services company in the United States. In 2002, it merged to form British company G4S in 2004. As the Operations Manager for the Raleigh Office, my responsibilities consisted of:
Managing over 300 personnel, I assisted the Area Manager in the development, operation, administration and profitability of all physical security services throughout Raleigh and surrounding areas.
Developing security operating procedures for 52 different sites with the Clients' approval, and ensured Wackenhut was providing a superior security contract service to our designated clients in accordance with established policies.
Conducted investigations and handed case matters over to the appropriate authorities.
Managed and supervise US Marshal Details.
EDUCATION
Stratford Career Institute 01/2016
Drug & Alcohol Treatment Specialist St. Albans, VT
ITT Technical Institute 06/2015
Criminology & Forensics – Associates Degree in Applied Science Indianapolis, IN
NC Criminal Justice Standards 03/1995
Certified NC Correctional Officer Ft. Fisher, NC
Federal Law Enforcement Training Center 06/1990
Certified Federal Law Enforcement Officer Glynco, GA
Institute of Security & Technology 09/1989
Certified Security Specialist Miami, FL
University of Hawaii & Hawaii Pacific College 06/1987
Criminal Justice Technology (Incomplete)
Military Postmaster School 01/1982
US Military Postal Inspector Ft. Ben Harrison, IN
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