Service Representative Customer
Resume:
Angela Dennis
Childcare Provider, Home health Provider and Customer Service Representative
Smithers, WV 25186
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Im a hands on type of person. I have lots of skills working with people from children to seniors. I have lots of customer service experience from accidental death insurance, to selling gevalia coffee and helping people with their online amazon.com accounts to changing payment options on their Direct Tv accounts. I am a reliable worker with much to offer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Representative
ETech - Huntington, WV
August 2014 to December 2014
for at&t and bell south data and cellular accounts. Changed plans for businesses to save money on their phone bill by bundling their internet and phone service into one service. Account Representative
Amazon
November 2012 to January 2013
for customers that had any trouble with accounts or tracking their orders. Helped customers with new accounts and making orders, to changing account information and payment methods. Customer Service Representative
Amazon.com - Huntington, WV
October 2010 to February 2011
assisted customers with their online orders, accounts and payment methods. cancelled and set up new orders and gave tracking information on their existing orders that had already been shipped to them and were either late or not yet received.
Home Health Aide
A&L Nursing - Proctorville, OH
March 2010 to July 2010
Provided care for clients in their homes such as feeding special needs patient through feeding tube
(changed and cleaned tube), giving baths and monitoring their vital signs. Done light house work and food preparation. Logged all duties on a track and time sheet. Childcare Provider
Lynns Child Care - South Point, OH
August 2003 to September 2006
Provided care to children ages 5 months to 6 years of age from 5a.m to 7p.m Monday through Friday. Provided food, educational activities, and other responsibilities. Documented all children's activities from check in to check out. Gave any MEDICATION (WITH A DOCTOR'S WRITTEN PRESCRIPTION) as instructed by the doctor or said medicine instructions. Had contact with parents such as planning activities and weekly schedules.
Customer Service Representative
TLK Customer Solutions - Huntington, WV
March 2005 to July 2005
Assisted Gevalia coffee customers place or cancel orders from gourmet coffee to cheese and sausage packages. Closed accounts at times and helped with Keurig and Espresso machine set ups over the phone. Answered and handled any questions or concerns they may have had about existing orders or payment methods.
Lots of other experience with customer service, including Sitel Corp. where I was laid off due to closing and Telespectrum Global Contact Services, where I ended my employment for personal reasons. Customer Service Representative
Sitel - Huntington, WV
September 2003 to July 2004
Gave credit card holders options on signing up for accidental death insurance and even family medical coverages that best fit their budgets and needs.
Education
Clay County High School
culinary arts
Mount West Community and Technical College
Skills
Customer Service, child care, home health (10+ years), Microsoft Office, Sales, Customer Service, Microsoft Word, Powerpoint, retail sales, Excel, Receptionist, Management Additional Information
I'm a very dependable person. I strive to do the best I possibly can at the job at hand. I have lots of people skills, and on phone experience assisting customers.
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