Dear Sir/Madam,

I was working for AlgoShack Technologies as a HR Operations executive and have more than 6 years of experience in the Corporate Industry. I’m seeking a challenging career ahead in your esteemed concern. I’m interested in any or better position related to my experience in your concern. The Key strengths that I possess for success include, but not limited to the following:

Provide exceptional contributions to customer service for all customers.

Strive for continued excellence.

Strong communication skills.

I’m a self starter.

Eager to learn new things.

My Work background & Coursework have supplied me with many skills & an understanding of dealing within a corporate environment. You will find me to be well – spoken, energetic, confident & personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Enclosed is my resume for additional information on my experience. I hope that you’ll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I’m confident that I could provide value to you and your customers as a member of your team. I can be reached anytime via my cell phone. Thank you for your time & consideration. Yours Sincerely,

[Raunak P C]

CURRICULUM VITAE

Raunak Prashanth Chakravarthy

.

Mobile : +91-877*******

Email : adsqev@r.postjobfree.com

CAREER OBJECTIVES

To utilize my skills and enhance my abilities.

To gain professional excellence and be an asset to the company.

Willing to work as a key player in challenging & creative environment. KEY STRENGTHS

Experience of both Technical and Customer Service; brought me face to face to with a wide range of Operational difficulties which proved to be a great learning.

Good Communication Skills and spoken English.

Enthusiastic team member who can work both as a team and individual.

Ability to work in a Multi Cultural Environment.

Meticulous Planner with Strong Analytical Abilities.

Self-Motivated Learner.

Open attitude to new concepts, team work and achievements of common goals. PROFESSIONAL QUALIFICATION

[September, 2022-present] EXW Info Consulting

Freelance HR recruiter and coordinator (IT & non IT recruitment)

[June,2022-present] My Rclouds

Freelance recruitment

[July,2022-present] Global KPO

Freelance recruiter

[18th August, 2021-3rd December, 2021]

AlgoShack Technologies

HR operations executive

● Recruitment head

● Searching through Job portal

● Handling vendors

● Screening first and second level

● Scheduling interview

● End to end closure

● Employee communication

● Arranging and managing events like R & R

● Offering of candidates

● Managing clients

● Releasing Vendor contract

[6th November, 2014 – 17th July, 2015] Sherwood High Primary Teacher

● Teaching English to 1st, 2nd and 3rd grade

[23rd May, 2012-1st June, 2013] Podar Jumbo Kids

Nursery Teacher

● Teaching children

● Providing appropriate guidance for their intellectual and physical development

● Encouraging the children to bring out their potentiality

[17th January, 2011- 9th January, 2012] Fugo Creative Pvt. Ltd. Bangalore/Karnataka

Content writer

● Developed web-content for various manufacturers, wholesalers, traders, exporters and suppliers.

● Web contents were developed keeping in mind to attract the attention of the retailers.

● Worked for India Mart client.

● Developed entire website content, which includes home page (character limit 250-1000), profile page

(company background, character limit 1500), product portfolio (summary of product), warehouse and packaging facility, R&D, Product page (details of individual products).

● Wrote content for more than 100 products a day (character limit 350-500).

● Writing norms and ethics- no grammar error, no copy pasting from other source, proper sentence construction and following correct format of writing.

[24th March, 2008- 30th October, 2008] client- JP Morgan Chase Bangalore/Karnataka Payroll under Magna Infotech

IT Helpdesk Executive

● Provided Technical support to internal bank employees located in USA, UK and Singapore. Solved Application issues and Lotus notes oriented problems.

● Provided support in VPN connection issues for the employees working from out of office.

● Worked with Mainframe, AS 400, CITRIX, Outlook MS Office products, etc.

● Process – GTS [ Global Technical Support ]

Core Responsibilities:

Handling any internal application oriented problems.

Working on opened tickets and taking feed back from the clients if the issue had been resolved before closing the ticket.

Managing internal employees system issues who are working around the Globe (US, UK, Singapore, India). Periodic Responsibilities:

Analyzing clients issue and providing the right solution.

Worked mainly on Lotus Notes and VPN connections.

Also worked with Mainframe, AS 400, CITRIX, Outlook MS Office products, etc.

[23rd August, 2006- 4th February. 2007] Cambridge Integrated Services India Pvt. Ltd. Bangalore/Karnataka

Associate

● Make reports on US customers who had tax related and mortgage issues.

[5th February, 2007- 31st January, 2008] Cambridge Solutions Ltd. Bangalore/Karnataka Executive- Technical Support [ IT Helpdesk]

[Internally moved to the IT dept. from the BPO Dept.] Periodic Responsibilities:

Provided Technical support to internal employees.

Opened Lotus Notes accounts and also provided support with Lotus Notes problems

Opened Problem tickets and worked on opened tickets

Worked on locking and unlocking accounts in Active directory

Helped in VPN connection issues.

[Moved to Quality Dept. 4 months after working in Helpdesk]

● Did quality check on problem tickets and made reports providing details analysis of error tickets and also did follow up to provide maximum client satisfaction.

● Process- BASF

[20th June, 2005- 29th June, 2006] Hinduja TMT Pvt. Ltd Bangalore/Karnataka Customer Care Executive

● Worked as CSE for the company which is currently known as HGSL (Hinduja Global Solution LTD) for Covad process, which is top DSL Service providers in USA. Core Responsibilities:

We used to provide technical assistance in resolving DSL connection issues like modem / router configuration and working with local voice providers like Verizon / AT&T /SBC / AOL to resolve physical line issues. Periodic Responsibilities:

Provided technical support to configure DSL modem.

Helped with router configuration issues with the DSL modem.

Solved technical and physical line connectivity issues.

Worked on Noss tools, Ticketing system, ILEC line test tools, etc.

● Process - COVAD

[11th October, 2004-31st May, 2005] CMC Computer Education Kolkata/West Bengal Guidance Counselor

Provided guidance to candidates with proper computer course, which will be beneficial in future prospect. Core & periodic Responsibilities:

Provided guidance to students and working people for picking up right computer course for better prospect.

Worked in target basis.

Scheduled new classes for new batch of students.

Scheduled faculties according to the new batches.

Used to take care after the billing related issues. PERSONAL INFORMATION

Sex : Female

Marital Status : Married

Nationality : Indian

Languages Known : English, Bengali and Hindi.

EDUCATIONAL QUALIFICATION

HRBP Certification (3 months course)

September, 2021- November, 2021- CHRMP Academy

HR Analytics (3 months course)

September, 2021- November, 2021- CHRMP Academy

B.A. (Bachelor of Arts)

Vidyasagar College for Girls

[2001-2004] Calcutta University Kolkata/West Bengal Higher Secondary Education

Bidhan Nagar Govt. High School

[1999-2000] WBCHSE Kolkata/West Bengal

Secondary Education

Bidhan Nagar Govt. High School

[1997-1998] WBBSE Kolkata/West Bengal

Technical Qualification

Short Certificate Course on MS-Office and Multimedia. EXTRA CURRICULAR ACTIVITES / HOBBIES

· Traveling, Writing, Dancing and Music.

· Completed 5th year in Hindustani Classical music (Vocal) from Sangeet Prabhakar (Allahabad Certified). I hereby declare that the above mentioned information is correct and true to the best of my knowledge. Yours Sincerely,

(Raunak P Chakravarthy)

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