Customer Service, Human Resource Specialist

J U L I A N N A P E N N E Y

A B O U T M E

I am a very enthusiastic, hard working, and

self-motivated individual who will work until

the job has been completed. I do a great job

working as a team with my fellow co-

workers, yet I also work great independently

as well. I have over 10+ years customer

service skills. I have experience in

administration, time management, calendar

management, cash handling (this includes

large cash amounts), Point of Sale, and

recruitment, I have also worked in Human

Resources for the last 2-4 years first as a

Training Specialist and eventually I moved up

to HR Specialist.

E D U C A T I O N

2006 - 2008 • Lapwai High School

Graduated in May 2008 received my

High School Diploma

2008 - 2012 • Northwest Indian

College

Direct Transfer Degree, did not

graduate accured 95 credits

2021 - Present • Lewis Clark State

College

Business Management and Marketing

AA. Currently pursuing with 65

E X P E R I E N C E credits already obtained.

2019-2022

May 2019-Nov 2019

Mar 2018- May 2019

Training Specialist

Nez Perce Tribal Enterprises - Clearwater River Casino & Lodge Nez Perce Tribal Enterprises - Clearwater River Casino & Lodge Nez Perce Tribal Enterprises - Clearwater River Casino & Lodge Human Resource Specialist

• Tasked to recruit potential candidates for open positions that we may have.

• Make sure to keep the weekly job postings up to date and sent out for publication.

• Screen Applications, schedule and conduct interviews.

• Keep in contact with hiring managers about their current open recruitment.

• Manage online applications and keep the current job openings updated on Cyber recruiter.

• Make job offers to a potential employee if they meet the minimum qualifications.

• Follow protocol in the recruitment process and document everything.

• Document, document, document!

Let go for attendance issues

• Tasked to create, and present trainings for all Enterprise employees.

• Provide the material for all mandatory trainings.

• Conduct New Employee Orientation.

• Create and maintain the monthly Training Calendar

• Track all employee certifications who needs to be certified, or needs renewed when expired.

Promotion to Human Resource Specialist position

• Tasked to provide friendly excellent customer service to all casino patrons including Casino staff.

• Clean the entire Casino Facility (Gaming floor, bathrooms, break room etc.) Promotion to Training Specialist position

Janitor

Cell # 208-***-**** • Message # 208-***-****• ************@*****.*** • 30878 McCormack Ridge Rd Lapwai ID 83540

S K I L L S

Cell # 208-***-**** • Message # 208-***-****• ************@*****.*** • 30878 McCormack Ridge Rd Lapwai ID 83540

Mar 2013- Nov 2014 Nez Perce Tribal Enterprises - Clearwater River Casino & Lodge Sales Representative

E X P E R I E N C E

• Tasked to up sell meeting spaces, and the event center to party planners, event coordinators etc.

• Create a cliental for myself for current and future sales.

• Give tour of the facility and present everything we have to offer.

• Keep track of all meetings, parties, events that have been booked in events calendar

• Network, attended Chamber meetings and luncheons to network with surrounding businesses.

• Built this department from the ground up. The Event Center department was new and so were our positions so we created everything from the pricing of meeting spaces, catering menu, interdepartment forms that we created for every event we booked.

• Of course provide friendly excellent customer service to our clients and casino patrons.

Resigned due to medical reasons

Jan 2012- May 2013 Nez Perce Tribal Enterprises - Clearwater River Casino & Lodge Players Club Representative

• Tasked to assist all casino patrons with anything they need.

• Provide friendly excellent customer service to all casino patrons.

• Knowledge of all promotions and events at the casino

• Make daily announcements over the PA system

• Answer all incoming calls and forward to the correct contact.

• Assist with all promotional drawings, and monthly promotions for every players club member.

• Maintain every players club members account on patron management. Transfered to Sales Representative position

• 10+ years Excellent customer service

• Knowledge of Microsoft Word, excel, publisher, and Access.

• 8+ years cash handling with large sums

• 8+ years of Point of Sale

• Excellent phone etiquette

• Time management

• Calendar management

• 10-key

• Presenting presentations/public speaking

R E F E R E N C E S

Julian Matthews Human Resource Director

Nez Perce Tribal Enterprises 208-***-**** ext. 5500 Tiger Gardner Human Resource Administrative Specialist Nez Perce Tribal Enterprises 208-***-**** ext. 5504 Lalonni Burke Training Specialist

Nez Perce Tribal Enterprises 208-***-**** ext. 5512 Zachary Eastman Human Resource Generalist

Nez Perce Tribal Enterprises 208-***-**** ext. 5501 Joshua Aurthor Trainer

Nez Perce Tribal Enterprises 208-***-**** ext. 5511 Cell # 208-***-**** • Message # 208-***-****• ************@*****.*** • 30878 McCormack Ridge Rd Lapwai ID 83540

Contact this candidate