Database Administrator Delivery Manager

James Clark, MBA

Phone: 859-***-**** E-Mail: ***************@*****.***

www.linkedin.com/in/jcmba

Professional Summarization

A versatile, collaborative, accomplished, and knowledgeable IT professional with a successful track record and a flair for leading people in the right direction, and an MBA in International Business. Experienced leader of remote, hybrid, and offshore teams. Experienced well over 20 years with over 10 years of management and leadership experience and over 7 years of consulting experience. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.

Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go the extra mile and help in achieving what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results.

Professional Experience

Apex, Tampa, Florida (10/2021 – 6/2022)

Manager, data team – Optum Florida

In a contract role, I led the newly formed Data DevOps team at Optum-Florida, a subsidiary of United Health Care Group.

Delivery Manager for the teams project related work.

I instituted procedures, built, and developed the team. I established the cadence of the team, carried out the hiring process and implementation of onboarding procedures. I ensured any issues were quickly identified and addressed.

Participated in Disaster recovery planning with key stakeholders.

Drove Agile SDLC practices, and ensured the team was delivering on project and KLO work. TFS was used in this environment for agile management. ServiceNow was the ticketing system.

I collaborated with key stakeholders including clinicians, practitioners, doctors, and executives towards identifying and implementing solutions. Built partnerships across the corporate spectrum towards identifying and implementing strategic goals related to data and applications, and reporting needs.

Drove deliverables by the team and a 3rd party consulting team, researched and decisioned reporting solutions, and drove implementation of PowerBI integration.

I strategized with Director and C-suite, formulated the data management strategy and engaged with key organizational stakeholders to ensure alignment with organizational strategy.

Provided guidance for Azure implementation to managers and directors.

Mentored and develop associates towards ensuring team performs at its peak potential.

Identified bottlenecks and offered solutions to Director and C-Suite, and other managerial staff.

Continuously pursued opportunities for improving operational efficiencies and collaborated with key stakeholders in their implementation.

Sogeti, Lakeland Florida (8/2018 – 9/2021)

Manager Consultant, Data and Insights – ADM, Kroger

Led technical teams located in the US and offshore engaged in technical projects. Established policies and procedures directly related to projects and created technical documentation and organizational communications.

Participated in the design and implementation of large and architecturally significant applications and collaborated with business leaders across the corporate spectrum. Operated in the Azure portal and Azure data lake.

Led team of database administrators for a project migrating applications and sql databases from on premises to Azure for a Global enterprise.

Led large scale data and BI implementations with C-suite exposure involving key stakeholders, digital marketing teams, developers, and data scientists.

Built partnerships across the application, business, and infrastructure teams and conducted Agile meetings with team members.

Identified organizational inefficiencies, solutions, and resulting improvements and provided my findings to key decision-makers within the organization.

Interviewed, hired and mentored employees. Ensured teams were operating within SLA’s and performed root cause analysis.

Operated within an SDLC Agile environment using a variety of applications, including Azure and MS Flow, and source code repositories such as GitHub. Maintained Jira and Confluence.

Researched external vendors in effort to identify best solutions, and reported back findings to stakeholders.

Encore Technologies, Cincinnati, Ohio (7/2017 – 8/2018)

Lead SQL Database Administrator- Fifth Third Bank

Lead DBA for SQL servers in a high-volume banking environment. Supported SQL versions 2008, 2008 R2, 2012, 2014, and 2016. Installed and maintained SQL servers including configuring backup and SQL jobs, as well as forecasting and managing storage needs on SQL servers..

Coordinated application upgrades with vendors and internal stakeholders and installed upgrades.

Utilized service Now for ticketing and change management, created technical documentation, and performed root cause analysis. Parcipated in disaster recovery exercises with stakeholders across the organization.

Investigated server performance issues. Identified and investigated locks/blocks. Provided query improvement recommendations.

Conducted discoveries with server owners for new and existing environments. Identified space needs and performance configuration specs. Configured and maintained monitoring systems for SQL servers and databases.

Sogeti, Cincinnati, Ohio (10/2015 – 7/2017)

Senior Consultant- Lead Database Administrator- GE Aviation

Lead DBA for GE’s SQL servers for their Aviation division. Supported SQL versions 2000, 2008, 2008 R2, and 2012. Installed and maintained SQL clusters and performed SSRS configuration and support.

Led daily team meetings with global personnel.

Provided SQL best practices to application teams and solutions architects. Migrated data to databases housed on AWS.

Investigated server performance issues. Identified and investigated locks/blocks. Provided recommendations for the improvement of queries.

Interacted with a wide base of personnel throughout project life cycles, including GE management, vendors, and Microsoft support.

Conducted Disaster Recovery exercises with technical teams.

Created technical documentation related to the database systems used in the Aviation division of GE.

Other technologies exposed to Oracle, MySQL, Cassandra, Ingres.

Insight Global, UC Health, Cincinnati, Ohio (7/2015 – 8/2015)

Database Administrator

Performed database administration for a brief contract involving database support. Supported SQL 2008-2012 and Oracle databases. These databases were used in conjunction with a variety of medical applications, including EPIC, and Lawson. Performed backups, restores, and migrations via Net Backup.

Configured and managed backup and monitoring systems (Net Backup and Spotlight).

Developed SSIS package for the provisioning of Active Directory accounts.

Installed and configured instances of SQL 2012.

Data Intensity, Covington, Kentucky (3/2013 – 7/2015)

Database Administrator

Provided database support in a 24/7 environment for hundreds of clients. Supported the following versions of SQL: 2000, 2005, 2008, 2008R2, 2012, and 2014.

Conducted discoveries with customers as part of the upgrade and installation process.

Installed SQL server, migrated databases, created maintenance plans including backups and third party backups.

Lead role- I was the lead database administrator for a reinsurance company. I supported their production and development environments. I utilized their ticketing system for workflow processes, reviewed and executed scripts, restored databases, administered SSRS, SSIS package migration, SSAS support, loaded/deployed reports, configured log shipping, and configured database security. I also assessed their environment and provided recommendations for performance tuning, job support/creation, and overall maintenance of their SQL instances.

Provided SQL database consulting to clients related to SQL best practices, recommended maintenance, performance tuning, Disaster Recovery, etc. Included Azure and AWS environments.

Collaborated with networking, storage, and application teams in foreacasting and scoping storage needs.

Professional Development & Credentials

MBA: International Business Liberty University

Bachelor of Science: Religion Liberty University

Connected Manager Training Hartford University

MCSA SQL Server 2012 Microsoft

Azure Data Fundamentals Microsoft Certified

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