Data Entry Customer Service

Mia T. Bouknight * Rambling Oaks Way Apt. J Catonsville, Maryland 21228

443-***-**** ************@*****.***

HIGHLIGHTS: A customer-focused individual who is acknowledged for talents in inspiring coworkers to excel in a challenging workload. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image.

Expert in delivering consistent customer service to ensure client satisfaction and service improvement.

Track record of handling customer inquiries following established service policies and procedures.

Able to depersonalize self from the customer while providing the highest level of high customer service.

Well-versed in resolving conflicts by understanding problems clearly and finding possible solutions through creative thinking.

CORE SKILLS:

Client account management Customer-satisfaction Information analysis Quality control Quick Response Troubleshooting

Data Entry PC Proficient Compliant Processing

Order-filling Follow-up Team-work

EXPERIENCE: FedEx Catonsville Maryland 21228

Customer Service Representative 02/04/1994 to October 18, 2019

Greeted customers in person and over the telephone.

Inquired into customers’ purpose of visit or call.

Listened carefully to understand questions or problems.

Provided customers with information on products and services provided by the company.

Demonstrated product features and answer questions regarding price, features and aftersales services.

Took customers’ orders and provide them with delivery options.

Assisted customers with the payment procedures and ensure proper packing of purchased products.

Arranged for home deliveries to be made for purchased items.

Recorded customers’ contact information in the company database.

Took orders for purchase over the telephone and handle COD details or online payments.

Provided customers with information on aftersales services and warranties.

Handled product recalls, returns and replacements. EDUCATION: Community College of Baltimore County Catonsville, Maryland 21228 Career Development and Computer Training 2019

Mergenthaler Vocational High School Baltimore, Maryland 21218 Business Communications 1985 to 1988

REFERENCES:

References will be furnished upon request.

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