Data Entry Customer Service

Occupational License/Certification

Institute of Real Estate Management - NNA-Notary Public Texas ARM Certification State of Texas

Computer/Related Skill

●Experience in Microsoft Word and Excel

●10-Key,

●AMSI, Real Page, Yardi, Onesite, Bluemoon.

●LIHTC (Affordable Housing Program) HUD project-based section 8,

●Citrix. TMW, SSL/Rail Websites

Office/Administrative

●Data entry, inbound/outbound calls, filling, setting and confirming appointments

●Reviewing timesheets for accuracy before submitting Payroll

●P. O’s. Reviewing and approving supplies/orders in accordance to budget.

●Reviewed and explained contracts to customers prior to finalizing them, maintained communication with vendors and customers to maintain a good rapport with them and assured successful relationships.

●Assisted with advertisement and marketing,

●Checked Ports and Rail systems to verify arrivals and cut offs of containers for imports and exports,

Accounts/Skills

●Responsible for handling multiple customers accounts and balanced client’s ledgers,

●Posted payments on accounts and assured all bank deposits and accounts balanced.

●Reviewed invoices for accuracy and maintained within budget. Submitted for payments.

●Assisted in creating goals to minimize expense and maximize earnings.

●Reviewed and filed with the County Clerk’s office required documents for eviction purposes.

Management

●Handle accounts of daily operation of the business.

●Responsible for scheduling staff for work coverage.

● Checked and recorded inventory.

●Daily reports; profit/losses, collections, and deposits. Purchase and replenished stock as needed.

●Reviewed contracts with clients to ensure questions were addressed and answered

●Resolved complaint issues and misunderstanding in a timely manner.

●Opened/Closed business and other duties as assigned.

Career Objective

Seeking a position utilizing my Administrative/Supervisory experience, strong organizational skills, Multi-tasking and Strong customer service experience.

Bilingual; I read, write and speak English/ Spanish and Basic ASL Knowledge

Work History

March 28,2022-Current

Mr. Gail’s Transportation-Pasadena, Texas

OTR Intermodal dispatch assistant

Received and inputted all new import/export request. Managed High volume calls/ emails. Received and entered customer alerts, set appointments as necessary based on customer needs.

Tracked container movement and planed pickups and deliveries accordingly, interacted with SSLs and their respective depots to coordinate returns of loaded and empty equipment to minimize per diem. Managed and completed all paperwork and submit completed files to billing. Entering all information in Citrix/TMW for detailed dispatch tickets.

April 15, 2021-March 27.2022

Uber-Houston, TX

Self-Contractor/Driver

Transportation of Customer and packages

Oct 10,2011-March 11,2022

Terra Nova-Houston, Texas

Property Director

Managed and oversaw rehab/operation, maintenance, and administrative functions for residential property. Managed high volume call and email request and entered in to our system. Directed collection of monthly assessments, rental fees, and deposits. Prepared reports summarizing financial and operational status of property. Tracking operation costs, N.O.I. and T.O.I to assure the property performs at its highest level at all times. Directed collection of monthly assessments, rental fees, and deposits to assure reaching budget. Interviewing and touring community with perspective clients, preparing contracts for new clients, preparing reports for administrative and maintenance performance. Marketing community and organized resident functions to lower turnover ratios and higher occupancy.

May 28,2010-Oct 7,2011

Grayson Falls/Casa Palmas- Pasadena, Texas

Property Director

July 26,2007-May 27,2010

Flagstone Gardens/Mozart- Houston, Texas

Book Keeper/Collections

May 2,2005- July 27,2007

Highland Meadow Village/Trammel Crow Management- Houston, Texas

Assistant Property Director.

May 25, 2004 - Apr 13, 2005

Sunrise Gardens Apt. / Royale Management - Pasadena, Texas

Property Director

Jun 19, 1999 - Oct 31, 2003

Flagstone Gardens Apt, Ashwood Park/ Flagship Management - Pasadena, Texas

Leasing Agent / Assistant Property Director/Property Director

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