Customer Support Field Technician

PROFESSIONAL

SUMMARY

Focused on promoting customer satisfaction through exceptional service.

Courtesous and professional with a great sense of humor. SKILLS

Complex problem solving

Analytical reasoning

Advanced computer proficiency

(PC & Mac)

Excellent managerial techniques

System checks and

troubleshooting

Database maintenance

CCTV wireless and IP cameras. or

Poe cameras

Adobe software proficiency &

Virus & spyware removal

Superb international skills.

Wellness services

MS Office

Computer skills

Microsoft Office

System Repair

Troubleshooting systems

Self-motivated professional

Responsible

Pre -Wire Rj11 or Rj45 Networking

cable.

Training for unfinished House in

Texas / for. Save heven /ADT .

knowledge " wall plate,

Categories . Networking cable

with wall plate./ new house

builder / " Safe Heven " company

about 3 weeks ./ and

Qualification for any Budget .

unfinished houses.

WORK HISTORY

IT Technician / Data Net - Cary, North Carolina / 09.2021 - Current Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.

Executed technology implementation projects, minimizing downtimes and business disruptions.

Backed up company data on regular basis, successfully recovering critical information after malware attacks.

Imaged and prepared new computers for integration into company networks and systems.

Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Pulling cable networking cat6, cat6e. And clean. Copper, Fiber, set patch panels very varied design. Setup the ups or battery backup. ... Field Technician / Safe Haven ADT - Raleigh, NC / 01.2021 - 07.2021 PEDRO ROGER

**************@*****.*** H: 347-***-**** C: 646-***-**** Garner, NC 27529 Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling. Home Automation, video lite,

Secured Residential

House safety and anti buggery

Smart device, thermostats,smoke detector,doorbell,carbons monoxide. Outside cameras, indoor cameras. and smart sensors . Assessed operating conditions and adjusted settings to maximize performance and equipment longevity

Field Technician / National On Demand. Inc - Raleigh, NC / 03.2019 - 12.2020

Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.

Installing HDTV- Videos,

Phone modem / Jack activations

Troubleshooting, ethernet wifi

Rj11, Rj45 networking pairing, hotspot

Field Technician/Commercial site / Edgewater Investments.Inc - Raleigh, NC / 08.2018 - 02.2019

Troubleshooting system analyzing, cable tv installation hotspots internet modem speed, upgrades / downgrades or trouble called equipments or signals failen . Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. and phone systems, jacks phone or repaired .

Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate. Cable Installation Technician/ Commercial sites / WG.Communication.Inc

- Bronx, NY / 02.2015 - 07.2018

Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate. Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.

Troubleshot and diagnosed systems using speed, ping and related tests. HSD internet modem with speedtest . HD video and hotspot with phones modem or systems dialing with diagnostic . troubel called and servey Field Technician/ local residence & Commercial / Metro politan Cable Communication - Flushing, New York / 01.2012 - 03.2014 Troubleshot and diagnosed systems using speed, ping and related tests. Completed logs and job reports for all service calls at the end of the shift. Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Phone and hd video and hd dvr cable and internet wireless Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components

Assessed operating conditions and adjusted settings to maximize performance and equipment longevity

Field Technician/ residencial / Cobel Communication.Inc - Brooklyn, New York / 05.2011 - 08.2012

Troubleshot and diagnosed systems using speed, ping and related tests. Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services. Cable tv installation, Phone with jack and internet with wireless including my clean survey.

Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components

Assessed operating conditions and adjusted settings to maximize performance and equipment longevity

Utilized safety practices with no complaints or accidents EDUCATION

My Computer Career - 5511 Capital Center Drive Suite 500. Raleigh NC / 11.2020

Associate Of Business Administration: IT - A+

Andrew Laroche Institute - PAP, Louest / 2005

associate: Computer / Design

Certificate in computer Network coursework in computer Architexture and programming on paralled

Excell - Powerpoint removal malware with protencity . And microsoft office with good skills

CCGI College Institute - PAP, Loues / 2000

associate: Accounting/Brookeeper

Corporate Taxation coursework comference on advanced cost accounting course coursework in asset protection and tax strategies emphasis in business administration. Certified fraud examiner program revenue recognition traning

Immaculate Conception school - PAP, Louest / 1997

High School Diploma: 6 to 12 grade

Course is 100% complete

AFFILIATIONS

Performed competitive analysis to make recommendation for fiture company growth.

Wrote and edited doccument to keep starff informed of policies and procedures

Reward for compliment with cash rewards in nevember 2011 (metro cable)

Reward and Giftcart 2018 for cisat jobs signal level

(WG.Communication)

Contact this candidate