Technical Engineer Service Manager

RESUME

PREM KUMAR.P

No:*/A, THIRUVEETHY AMMAN KOVIL STREET VILLIVAKKAM, Ph - +91-978*******

************@*****.***

OBJECTIVES

To achieve personal & professional growth in work.

To accept challenging job opportunities which would show my inner talent.

Looking for opportunity to utilize my strength and build up my career.

ACADEMIC PROFILE

Diploma in Electronics & Communication Engineering from SRI RAM POLYTECHNIC COLLEGE of April -2012.

SSLC passed with 58% from DRBCCC Hr.Sec.School, March -2009.

PROFESSIONAL EXPERIENCE:

ONE PLUS TECHNOLOGY PERIOD : SEP 20 TO MAR 22

Working as a SERVICE CENTER MANAGER for Multi Brand Showroom (ANDROID & APPLE)

Refurbing Mobiles & Tablets,

Managing the daily activities of the branch’s

Communicating clear business messages to staff.

Responsible for dealing with complex problems.

Providing technical support to the team in hardware & software.

JUL 19 TO JUN 20

Senior Technical Engineer (MAITROX SERVICES INDIA PVT LTD)

Responsible of finding fault, Repair, Service and installation of mechanical Parts

Hands on experience in Repairing of L3 and L4 of Mobile Phone and PCB Rework.

Disassemble/reassemble down to board and component levels.

Max no of outputs should be provided by daily basis.

JAN 15 TO JUN 17

L3 Repair Engineer (PLANET MOBILE PRIVATE LTD -VIDEOCON MOBILES)

Managing the service partners, pending calls follow-up.

Monitoring the call closing TAT as per KPI.

Handling Customer Escalations.

Parts organized to service partner.

Hardware and software Repair training given to ASP.

Report to Brand owners.

Parts request to brand owners.

In charge of Level 3 service centers.

Mobile Phone hardware service & software upgrading.

MAY 12 TO MAR 14

Service Engineer (ACCEL FRONTLINE PVT LTD)

REPLACE DISPLAY, CHARGING CONNECTORS, STRIPS, MIC, RINGER, SPEAKER, AND BODY

Monitoring the call closing TAT as per KP

Handling Customer Escalations.

Report to Brand owners.

Mobile Phone hardware service & software upgrading

SKILLS

CAN REPLACE DISPLAY, CHARGING CONNECTORS, STRIPS, MIC, RINGER, SPEAKER, AND BODY.

CHIP LEVEL PRACTICE.

REPLACING IC’S (UNDERLEG ICS, BGA IC, NETWORK IC, SIM IC, LCD IC, ETC)

PERFECTION IN USING HOTAIR GUN AND SOLDERING IRON.

(HOTAIR GUN USED TO REPLACE IC’S)

HARDWARE TROUBLESHOTING.

REPAIR PDA PHONES LIKE HTC, O2, IMATE, HP IPAQ, KINGSTUN PDA PHONES

REPAIR CHINESE HARDWARE PROBLEMS.

STRENGTHS

Patient and polite.

Ability to work independently and in a team.

Self-confident, Hardworking, Self-Learner, Positive Approach.

Ability to travel to different places as required.

PERSONAL DETAILS

Father’s Name - Penchalaiah.N

Date of Birth - 29-09-1993

Sex-Male - Male

Nationality - Indian

Marital Status - Married

Languages Known - English, Telugu and Tamil.

DECLARATION:

I hereby declare that the above furnished details are true to the best of my knowledge.

(PREMKUMAR.P)

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