System Analyst Project Manager

SONAL SHAMBHAVI 804-***-**** *************@*****.***

Professional Summary:

●Years of extensive experience as Business System Analyst/Project Management with solid understanding of Business Requirement Gathering, Business Process Flow and Business Process Modeling.

●Extensive experience supporting efforts including response to RFP, Requirements Analysis Documentation, General System Design and Detailed System Design Documentation, conducting JAD and JRP sessions of project life cycle.

●Deep understanding the knowledge of Risk analysis, Securities (Stocks and corporate bonds) and their valuation, Portfolio Management (risks and returns) and analysis, Asset Allocations Bond pricing, etc. Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.

●Adept at preparing business requirements documents (BRD’s), defining project plans, writing system requirements specifications (SRS), and delivering project/status reports

●Extensive knowledge of Object-Oriented Analysis and Design (OOAD) using Unified Modeling Language (UML), Rational Unified Process (RUP), Waterfall model, Rational Rose, Requisite Pro, Rational Clear Case and MS Visio.

●Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Test Director

●Familiar with testing tools to design and develop test plans and test scripts and good at quickly learning technologies and systems that are organization/project specific.

●Good understanding of the CA Clarity PPM tool with the clarity tool training, tool capabilities and the clarity system requirements understanding. Acted as the Clarity Analyst in the project to design and develop the clarity requirement as agreed by the business team.

●Experience in new process technology implementation and training, and conducting system and user acceptance test (UAT).

●Excellent written and oral communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

●Experienced in training and mentoring team members with product knowledge and business processes.

●Strong work ethics, taking ownership of all duties and responsibilities and meeting management objectives.

●Strong business acumen, analytical, problem solving, interpersonal and presentation skills.

●Responsibilities include having a holistic understanding of the IT Systems and how those systems integrate with business operations. Systems included: Concur, DocuSign, Microsoft Active Directory, Microsoft O365, Microsoft System Center, M-Files, SharePoint, & WebEx.

Technical Skills:

Requirement Management Tools: Requisite Pro, Caliber RM

Modeling Tools: Rational Rose, Unified Modeling Language (UML), MS Visio

Methodologies: Object oriented analysis & design, Software Configuration Management (SCM), Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile, and Waterfall

Business Process: Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD/JRP Sessions, Gap Analysis and Impact Analysis

SCM Tools: Rational Clear Case, MS SharePoint

Software: MS Project, MS Visio, MS Word, MS Excel, MS PowerPoint

Defect Tracking Tools: Quality Center, Test Director

Education:

B. Tech in Electronics & Communication

Experience Summary:

Fannie Mae, Reston, VA Duration: Nov’ 14 – Jan 2021

Role: System Analyst

Project 4: B2B Gateway is an integrated platform in Fannie Mae, which serves as a middleware for exchanging files and data within Fannie Mae and with External Vendors. Project is to re-write the B2B components in Java. Also, to migrate customers from legacy platforms i.e. XML GW & Synchrony to B2B Gateway.

Project 3: Aimed at transforming the interaction with Vendors to retrieve and validate vendor data early on in the underwriting process and to further streamline the business and technology inefficiencies by moving to the cloud. On-boarding new vendors to interact DU system in order to provide Audit reports for the associated loan files.

Project 2: KB Workflow which is an integral component within Desktop Underwriter, was undergoing transformation from C++ to Java retaining the existing system functionality as it is. Worked with the DU Business/ Technology teams/SMEs to analyze the current system functionality, data transformations, document solutions and coordinate with development team to help them understand the requirements.

Project 1: Fannie Mae Desktop Underwriting (DU) process is going under an enhancement and simplification. The data and files stored in file systems are also being replaced with a consolidated database in H-Base. Plan was to replace the existing Document 4.0 service with new version of Document 5.0 service and replacing file storage system with Hadoop database.

Responsibilities:

●Facilitated Joints Requirements Planning (JRP) sessions between technical, business and regulatory teams to ensure that requirements are met, and issues during the development phase are resolved.

●Create functional system requirements with business and architecture collaboration.

●Create Application Control document detailing the access and controls needed in the new system.

●Create design and technical specification documentation including architecture diagrams and process flows.

●Create data mapping and use case diagrams to show the system behavior and describe required systems changes for development, QA and other internal customers.

●Create Process modeling, Process mapping and Business Process flow diagrams using UML and MS Visio.

●Collaborate and conduct functional requirements walkthrough with development and testing community.

●Act as a business liaison for developers and testers.

●Review and approve the test scenario, test cases and test results.

●Followed the adaptive RUP framework for the Project life cycle (PLC).

●Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.

●Understand the Business Needs and build the design.

●Analyzed the complete workflow for the implementation of reservation system and PNR system.

●Updated company Business Service Documents and Service Definition Documents for multiple teams.

●Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units.

●Updating company Business Service Documents and Service Definition Documents for multiple teams.

●Spearheading projects as Project Manager to manage and deliver projects on schedule.

●Offered expert advice on the change control management process to ensure close supervision and compliance of product-related changes.

●Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc.

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Environment: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, MS Visio, Rational Rose, Rational Requisite Pro and Windows.

Boston Scientific, Marlborough, MA Duration: Aug’ 14 – Oct’ 14

Role: Sr. Business Analyst

Description:

Boston Scientific is in the process of onboarding a new tool for HR data management called Employee Central provided by Sales-force. This application is a middleware between the Employee Central GUI and different vendors for managing and fulfilling workforce benefits data. This project involves building new interfaces in Employee Central and also moving the old ones from PeopleSoft to Employee Central.

Responsibilities:

●Facilitated interview sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.

●Created Business Requirement Document and Functional Requirement document.

●Created Data mapping, class diagrams and ER diagrams

●Creating Functional Design Document specifying data details and reviewed that with the development team

●Creating Test scenarios and reviewing those with the business stakeholders and the vendors

●Reviewed the test cases developed by the testing team

●Led projects to develop and enhance interfaces

●Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.

●Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.

●Transformed business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.

●Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams

●Involved in interactions with Subject Matter Expert, Project Manager, Developers, and the end-users in more than one JAD sessions. MS Project proved useful in coordinating activities with project manager and various other team

Environment: SharePoint, PeopleSoft, Sales-force, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, MS Visio, Rational Rose, Rational Requisite Pro and Windows.

Microsoft, Redmond, WA Duration: May’ 14 – July’ 14

Role: Sr. Business Analyst

Description:

This project was about the Finance AX-SAP integration for the MS Retail AX application. Dynamics AX ledger postings was supposed to be interfaced to SAP via an IDOC posting process that would create SAP GL documents for each AX voucher. SAP had its own set of validations and rules regarding the combination of Account, Cost Center, Internal Order, and Profit Center that could be referenced on each line of the GL document. Ledger postings sent from AX were supposed to conform to SAP’s rules or the documents would fail in the posting process.

Responsibilities:

●Extracted the requirements for the integration of AX and SAP for the MS Retail AX application.

●Documented Functional Requirements Specifications (FRS).

●Created the document describing the AX-SAP integration overview, Dynamics Ledger posting process, SAP validation rules, error rules etc.

●Identified system integration requirements, and coordinated the collection and verification of business needs.

●Involved in the day-to-day implementation of the Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.

●Worked on data modeling and produced data mapping and data definition documentation

●Created activity diagrams using Rational Rose to communicate the system activity flow to the developer and QA

●Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using Caliber RM

●Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.

●Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

●Involved in project management using MS Project

●Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.

●Identified features, Prioritized features, Identified Requirements by features and Developed Traceability Matrix using Rational Requisite Pro.

●Assisted in support role of Microsoft Dynamics AX, with emphasis on design and configuration of the General Ledger module to insure strict compliance with accounting standards and policies throughout.

Environment: Microsoft Dynamics AX 2009/2012, RUP Methodology, Microsoft Word, MS Visio, Microsoft Excel, Microsoft PowerPoint, Rational Requisite Pro, Rational Rose, SQL, Test Director, Quality Center, Caliber RM.

CenturyLink, Denver, CO Duration: Apr’ 13 – Apr’ 14

Role: Business System Analyst

Description:

CenturyLink uses the Amdocs VoIP Billing System “Amdocs Ensemble” for billing their clients. The project involved customization and testing of Amdocs Ensemble. I was involved in gathering requirements, developing use cases and data flow diagrams.

Responsibilities:

●Developed an overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.

●Testing, planning and Systems Analysis for Amdocs Billing and CRM applications.

●Release Management and Configuration of Amdocs Billing and Clarify CRM for Production and Test environments.

●Developing Draft Vision Document, Use Case Model, Glossary, Use Case Modeling Guidelines and Use Case Specification Document using Rational Rose based on RUP methodology.

●Object Oriented Analysis & Design (OOA&D) by writing & defining Use Cases, Behavioral diagrams (Sequence, state and collaboration diagrams), and class diagrams using UML methodology in Rational Rose.

●Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.

●Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap

●Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).

●Prepared the Functional specifications, and tested the interfaces.

●Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project

●Conducted Functional Walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers

●Created testing traceability matrix and heavily involved in the testing and QA aspects of the System development life cycle

●Involved in writing Test Cases, procedures, reports and approval of software release.

Environment: Rational Rose, RUP, UML, Quality Center, MS Word, MS Excel, MS Visio, Ensemble, Amdocs.

Core IT Park, New Delhi, India Duration: July’ 11 – Apr’ 12

Role: Business System Analyst

Description:

This project required building a web-portal to facilitate parents with the overall education and development of children in the age group of 0-12. Parents could easily search and get access to service providers in the areas of education, sports, lifestyle and other extra enrichment activities as well as receive free SMS class reminders. The interactive nature of the portal would help build a strong relationship between the service providers and the parent community.

Responsibilities:

Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)

Communicated and interacted on a regular basis with the project manager and development team during different stages of the project

Prepared Business Requirement documents and used Requisite Pro to manage, analyze and convert business requirements into functional specifications

Developed use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams

Designed Data Flow Diagrams (DFDs), Entity Relationship Diagrams (ERDs), and web page mock ups using Rational Rose and MS

Worked with Rational Clear Case and Rational Clear Quest to automate and enforce the development processes and aid with configuration management

Managed schedules and collaborated with different teams working on the project

Prepared project progress reports and status reports and submitted to the management on an ongoing basis

Assisted with required data analysis, interpretation, correction and document presentations for various assignments.

Environment: RUP Methodology, Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft Power Point, Rational Requisite Pro, Rational Rose, Test Director.

Exuberant Technology, New Delhi, India Duration: June’ 10 – May’ 11

Role: Business System Analyst

Description:

The project involved migration of a tour and travel company website from IIS 6 to IIS 7. It required maintaining the old functionality intact and adding some new functionality. It also involved launching a pilot on the new server before implementing the whole website to the new server.

Responsibilities:

Gathered requirements and prepared business requirement document (BRD)

Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.

Conducted JAD sessions to define the project and to reduce the timeframe required to complete the deliverables.

Developed and maintained all operational and technical flows using Visio and PowerPoint.

Used Rational Rose/MS Office suite for creating use cases, workflows and sequence diagrams according to UML methodology.

Aided in workflow analysis and process design

Analyzed business requirements from Black Box testing perspective, business process and system architecture/design.

Maintained Requirement Traceability Matrix (RTM)

Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT)

Maintained documents for change request and implemented procedures for testing changes

Environment: RUP Methodology, Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft Power Point, Rational Requisite Pro, Rational Rose, Test Director.

Exuberant Technology, New Delhi, India Duration: Sept’ 09 – May’ 10

Role: Business System Analyst Trainee

Description:

The project involved migration of a tour and travel company website from IIS 6 to IIS 7. It required maintaining the old functionality intact and adding some new functionality. It also involved launching a pilot on the new server before implementing the whole website to the new server.

Responsibilities:

Extensively gathered requirements from all users, experts, and key personnel to understand the current functionality of the existing system.

Performed in-depth Gap analysis with different business groups to ensure that the system initiatives are met

Assisted in modeling and documenting the end user’s AS-IS workflow and TO-BE business process

Created artifacts such as use cases, and developed Use Case Diagrams, Activity Diagrams and sequence diagrams using Rational Rose and MS Visio

Analyzed and maintained business and system requirements using Requisite Pro

Involved in documentation during various phases of product life cycle.

Designed requirements traceability matrix to trace/manage business requirements

Researched best industry practices and implemented best practices via template and process improvements

Used Rational Clear Case and Clear Quest as Configuration Management and Change Control tools.

Interacted with the development and testing teams to improve overall quality of the application

Environment: RUP Methodology, Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft Power Point, Rational Requisite Pro, Rational Rose, Test Director.

iFood Web Media Technology Private Limited, New Delhi, India Duration: Dec’ 07 – Aug’ 09

Role: Business Development & Promotion Manager

Description:

This project involved building a food network website where people can post their food recipes. This provided a repository of recipes for different food style and cuisine. The goal of the project was to make these recipes readily available to the food enthusiasts at few clicks on the internet.

Responsibilities:

Gathered requirements and prepared business requirement document (BRD)

Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.

Conducted JAD sessions to define the project and to reduce the timeframe required to complete the deliverables.

Developed and maintained all operational and technical flows using Visio and PowerPoint.

Used Rational Rose/MS Office suite for creating use cases, workflows and sequence diagrams according to UML methodology.

Aided in workflow analysis and process design

Analyzed business requirements from Black Box testing perspective, business process and system architecture/design.

Maintained Requirement Traceability Matrix (RTM)

Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT)

Maintained documents for change request and implemented procedures for testing changes

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