Data Entry Service Agent
Resume:
Nicarole Jackson
Memphis, TN ***15
*********@*****.***
[YOUR NAME]
OBJECTIVE
To secure a position of continued growth and development at a level in which my leadership skills and commitment will significantly contribute to goals and objectives of the organization.
SKILLS & ABILITIES
Outstanding performer with a track record of consistently meeting or exceeding goals and expectations
Accustomed to working in a fast-past environment with little or no supervision
Ability to troubleshoot and problem solve in a timely manner
EXPERIENCE
SR. GLOBAL SOLUTIONS ANALYST II, FEDEX
April 2015 To Present
Under general supervision, designs and implements processes and solutions associated with a wide variety of data sets to support, informed business decisions concerning contracted shipments moving within the global network.
Uses data base tools and/or other proactive analytics to determine possible solutions to support delivery deadline and ensure the integrity of Priority Alert Shipments. Interfaces with Ops, AGFS, GOC Management, and vendors to reduce operating expenses, improve services, increase revenue, and ensure regulatory and system form compliance.
Conducts independent research analysis to improve service levels, determine root causes of failures, ensure account accuracy, and maintain system productivity. Evaluates network and operational efficiency and as necessary, recommends corrective actions to improve compliance and optimize performance.
Strong analytical, communications (verbal and written) and human relations skills.
Extensive customer contact or sales support experience to include customer problem resolution and root cause analysis required.
SERVICE ASSURANCE AGENT, FEDEX
February 2011 To Present
Analyzes locations performance and employee performance to service-related indices to identify point of failure. Provide detailed daily, weekly, monthly service recaps to management for the Customer Experience Network. Including all destinations station service reporting.
Uses of various tools within the network to provide detailed reports and analysis to management pertaining to the location and /or district through Retail Service.
Perform computer data entry into various reporting systems and generates reports. Operations necessary office machines in performance of duties
Responsible for reducing the number of international problems/exceptions that originate from stations and audits daily imaging duties.
Within the Customer Experience Network, I assist operations management with location audits to identify the non-compliant areas.
SENIOR SERVICE AGENT, FEDEX
June 2005 To February 2011
Assist customers by answering questions, resolving problems via telephone inquiry or over the counter. Communicates service features including active promotion and selling services to customers.
Prepared various reports daily, weekly, monthly. Maintain and audit air bills, record, and files various reports.
Necessary documentation for movement of goods in –bond, transit air cargo manifest.
MANIFESTING RECORDS AGENT, FEDEX
July 2002 To June 2005
Prepare Manifests for International Flights including assembling manifests and all necessary paperwork for customs purposes.
Manifest international air bills and then process through Genesis system. Making sure all paperwork was accounted.
Keyed International air bills nightly
CHECKER/SORTER
May 1995 To February 2002
Check and Sort Overnight Letters by city, zip codes, and 3 letter identifiers using a super tracker.
Maintained quality and quantity quota
General Clerk, First American National Bank, Knoxville, TN
June 1994- January 1995
Transferred bank documents from bank branches to main processing center.
Encoding checks for bank deposits
EDUCATION
TENNESSEE SCHOOL OF TECHNOLOGY, 1996 GRADUATE
Licensed Manicurist
STATE TECHNICAL INSTITUTE, SEPTEMBER 1995- DECEMBER 1995
ACCOUNTING
KNOXVILLE COLLEGE, AUGEST 1990- MAY 1995
Business Administration, Marketing
CENTRAL HIGH SCHOOL, 1990 GRADUATE
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate